# Ebright Library > Branch Building excellence through consistent practice.Unleashing children’s hidden potential to shine and create lasting memories. Operations Branch appearance, workflows & SOPs.Standards for daily centre management, building excellence through consistent practice. --- ## Pages - [EBRIGHT RM DECISION FRAMEWORK](https://library.ebright.my/operations/ebright-rm-decision-framework/): Last Updated: 3 May 2026 by Ebright OperationsEBRIGHT RM DECISION FRAMEWORK “Diagnose ? Act ? Monitor ? Escalate” STEP 1:... - [Guideline : How to Refresh Department Clickup (Management Use)](https://library.ebright.my/optimisation/guideline-how-to-refresh-department-clickup-management-use/): Last Updated: 30 Apr 2026 by Ebright OptimisationHow To Refresh Clickup Search & Open Clickup on Chrome Open it to... - [Guidelines Inventory System - (Branch Manager Use)](https://library.ebright.my/optimisation/sop-inventory-system-branch-manager-use/): Last Updated: 29 Apr 2026 by Ebright Optimisation Purpose The Inventory System allows Branch Managers to track which students at... - [Time Slot - Backend (Internal Use)](https://library.ebright.my/optimisation/time-slot-management/): Last Updated: 25 Apr 2026 by Ebright Optimisation1. Purpose This Standard Operating Procedure (SOP) provides a clear, step-by-step guide for... - [testingggggggggggggggggg](https://library.ebright.my/testingggggggggggggggggg/): Last Updated: 25 Apr 2026 by Ebright Optimisation - [](https://library.ebright.my/35726-2/): Last Updated: 24 Apr 2026 by Ebright Optimisation - [SOP: Coach Onboarding & Training Programme](https://library.ebright.my/academy/sop-coach-onboarding-training-programme/): Last Updated: 24 Apr 2026 by Ebright Academy1. Purpose To ensure all new coaches (Part-Time & Full-Time) are properly trained,... - [SOP: Weekly Coach Evaluation by Branch Manager [Branch Manager Use]](https://library.ebright.my/academy/sop-weekly-coach-evaluation-by-branch-manager-branch-manager-use/): Last Updated: 28 Apr 2026 by Ebright Academy1. Purpose To guide Branch Managers in conducting weekly coach evaluations using the... - [SOP: How to Make Parent Referal Incentive [Branch Manager Use]](https://library.ebright.my/sop-how-to-make-parent-referal-incentive/): 1. Introduction This Standard Operating Procedure (SOP) outlines the process for creating, managing, and distributing parent referral incentives. The objective... - [SOP: How to Key In into AutoCount After Categorising from Bank Statement](https://library.ebright.my/finance/sop-how-to-key-in-into-autocount-after-categorising-from-bank-statement/): SOP: How to Key In into AutoCount After Categorising from Bank Statement 1. Purpose The purpose of this SOP is... - [SOP : Process Flow to Terminate a Probation or Confirmed Employee](https://library.ebright.my/hr-and-legal/32154-2/): Last Updated: 17 Apr 2026 by Ebright HR LegalProcess Flow to Terminate a Probation or Confirmed Employee Stage 1: Identification... - [Ebright Professional Development Programme [Full Timer]](https://library.ebright.my/hr-and-legal/ebright-professional-development-programme-epdp-sop/): Last Updated: 17 Apr 2026 by Ebright HR Legal1. Purpose The purpose of this SOP is to define the structure,... - [SOP: How to Update the Calendar in Ebright Library [HQ Use]](https://library.ebright.my/optimisation/sop-how-to-update-the-calendar-in-ebright-library-hq-use/): Last Updated: 16 Apr 2026 by OD YING CHENStep 1: Access to sales@ebright. my Open Google Chrome, then “Add Chrome... - [Info: Gamma Login Details / Password [HQ Use]](https://library.ebright.my/marketing/info-gamma-login-details-password-hq-use/): Last Updated: 15 Apr 2026 by OD YING CHENSubscribed Account Link https://gamma. app/ Email marketing@ebright. my Password EbrightGamma0408# - [Info: Udemy Login Details / Password [HQ Use]](https://library.ebright.my/academy/info-udemy-login-details-password-hq-use/): Last Updated: 15 Apr 2026 by OD YING CHENSubscribed Account Link https://www. udemy. com/ Email sales@ebright. my Password Refer to... - [Info: HQ Google Account Login Details / Password [HQ Use]](https://library.ebright.my/operations/info-hq-google-account-login-details-password-hq-use/): Last Updated: 15 Apr 2026 by OD YING CHEN Email sales@ebright. my Password EB#flyhigh! 1031 Verification HQ phone – Google... - [Effective Leads Calling](https://library.ebright.my/operations/effective-leads-calling/): Last Updated: 16 Apr 2026 by Ebright Operations1. Pre-Call Preparation Before initiating any call, personnel must ensure: They are seated... - [SOP: Payment Approval Threshold & Authority [Ebrighters Use]](https://library.ebright.my/finance/sop-payment-approval-threshold-authority/): Last Updated: 28 Apr 2026 by OD YING CHEN1. Purpose This SOP establishes a clear and structured payment approval framework... - [SOP: Consultation Room Setup [Branch Manager Use}](https://library.ebright.my/operations/sop-consultation-room-setup-branch-manager-use/): Last Updated: 14 Apr 2026 by Ebright Operations - [Ebright Library Master Index](https://library.ebright.my/ebright-library-master-index/): Table of Contents ? A B C D E F G H I L M N O P R S... - [Info: UKM Procurement System Login Details [Optimisation & Finance Use]](https://library.ebright.my/optimisation/info-ukm-procurement-system-login-details-optimisation-finance-use/): Last Updated: 13 Apr 2026 by OD YING CHENhttps://ukmperolehan. ukm. my/nets/web/index. php# Kata Nama: ebright@ukm_2026 Kata Laluan: V5MkdBE! TzGTP! f - [SOP: Team Opening Meeting [Branch Manager Use]](https://library.ebright.my/operations/sop-team-opening-meeting-branch-manager-use/): Last Updated: 11 Apr 2026 by Ebright Operations - [SOP: How to Update Receipt in the WhatsApp Group](https://library.ebright.my/finance/how-to-update-receipt-in-the-whatsapp-group/): 1. Purpose The purpose of this SOP is to ensure that all payment updates shared in the WhatsApp group contain... - [SOP: Process Street Verification & Staff Feedback [Branch Manager Use]](https://library.ebright.my/hr-and-legal/sop-process-street-verification-staff-feedback-branch-manager/): Last Updated: 17 Apr 2026 by OD YING CHENPurpose To ensure that Branch Managers: Verify staff records in Process Street... - [SOP: Photographer and Selling Photo Package [Marketing Use]](https://library.ebright.my/marketing/sop-photographer-and-selling-photo-package/): Last Updated: 28 Apr 2026 by OD YING CHENObjectives To establish a streamlined process for sourcing and managing professional photographers... - [SOP: OD Intern Transitioning [Optimisation HOD & SOP Team Use]](https://library.ebright.my/optimisation/sop-od-intern-transitioning-optimisation-hod-sop-team-use/): Last Updated: 10 Apr 2026 by OD YING CHEN1. Purpose This Standard Operating Procedure (SOP) outlines the process for transitioning... - [SOP: How To Find Missing Payment from Autocount](https://library.ebright.my/finance/how-to-find-missing-payment-from-autocount/): 1. Purpose This SOP outlines the steps to identify, verify, and resolve missing payments in the AutoCount system to ensure... - [SOP: How to do Academy QAQC [Internal Use]](https://library.ebright.my/academy/sop-how-to-do-academy-qaqc-internal-use/): Last Updated: 11 Apr 2026 by Ebright Academy1. Purpose To ensure all branch operations meet Academy standards through structured questioning,... - [SOP : UM Fund Workflow](https://library.ebright.my/finance/sop-um-fund-workflow/): 1. Claim Submission (Intern) All interns are required to submit their monthly claims no later than the 2nd day of... - [SOP: Monthly Payment Verification via AutoCount [BM & Coach Use]](https://library.ebright.my/finance/sop-monthly-payment-verification-via-autocount-bm-coach-use/): 1. Purpose This SOP outlines the process for verifying that all scheduled monthly payments are completed accurately and on time... - [SOP: Daily Invoice Verification Against Payment Reports [BM & Coach Use]](https://library.ebright.my/finance/sop-daily-invoice-verification-against-payment-reports-bm-coach-use/): 1. Purpose This SOP is established to ensure that all Branch Managers (BMs) generate invoices on the same day payments... - [SOP: How to Transfer Lead in GHL [Optimisation Use]](https://library.ebright.my/optimisation/sop-how-to-transfer-lead-in-ghl/): Last Updated: 22 Apr 2026 by OD YING CHENHow To Transfer Lead Step One -Please inform your team members once... - [Root Cause Validation SOP (QAQC by Regional Manager)](https://library.ebright.my/operations/root-cause-validation-sop-qaqc-by-regional-manager/): Last Updated: 8 Apr 2026 by Ebright Operations10. 1 Purpose To ensure that all performance issues reported by Branch Managers... - [SOP : CEO ClickUp Management Guidelines for HODs and Managers](https://library.ebright.my/md-office/sop-the-ebright-dna-clickup-management-guidelines-for-hods-and-managers/): Last Updated: 8 Apr 2026 by CEO KEVIN KHOOTarget Audience: HODs & Managers Core Philosophy: ClickUp is the DNA of... - [SOP - Photographer Taking Photos & Videos During Showcase](https://library.ebright.my/marketing/sop-photographer-taking-photos-videos-during-showcase/): Last Updated: 8 Apr 2026 by Ebright MarketingObjectives To make sure we take proper photos for our students and parents... - [SOP : Transitioning Process for Part Timer, Full Timer and Interns](https://library.ebright.my/md-office/sop-transitioning-process/): Last Updated: 14 Apr 2026 by CEO KEVIN KHOO1. This SOP is meant for manager who has team member who... - [SOP: Showcase flow (OC use)](https://library.ebright.my/marketing/sop-showcase-flow-oc-use/): Last Updated: 16 Apr 2026 by Ebright MarketingObjective To fixed the flow of the Showcase during the event day. This... - [SOP: Taking Individual & Class Photos for Posting [Branch Use]](https://library.ebright.my/marketing/sop-taking-individual-class-photos-for-posting/): Last Updated: 11 Apr 2026 by OD YING CHENObjectives To standardise how we take and share student photos for: Branch... - [SOP: HR Recruitment Communication & Brand Exposure Control [Internal Use]](https://library.ebright.my/hr-and-legal/sop-hr-recruitment-communication-brand-exposure-control-internal-use/): Last Updated: 9 Apr 2026 by OD YING CHENPurpose To ensure all HR have a standard recruitment communication: Protects Ebright’s... - [Guidelines: Ebright Daily SOP Scrum Setup & Hosting [HQ Use]](https://library.ebright.my/optimisation/guidelines-sop-scrum-setup-hosting/): Last Updated: 16 Apr 2026 by OD YING CHENPurpose To ensure the Daily SOP Scrum is conducted in a structured... - [Official Company Information for E-Invoicing Purposes](https://library.ebright.my/finance/official-company-information-for-e-invoicing-purposes/): Company Name (Company’s Registered Business Name) EBRIGHT SDN. BHD. Business Registration Number(Company’s SSM Business Registration Number) 202101030304 (1430604-A) Tax Identification... - [SOP: Weekly Training Assessment Submission [Branch Manager Use]](https://library.ebright.my/academy/sop-weekly-training-assessment/): Last Updated: 11 Apr 2026 by OD YING CHEN1. Purpose To ensure all coaches fully understand, apply, and demonstrate quality... - [SOP: Intern Duty Roster [Intern Use]](https://library.ebright.my/operations/sop-intern-duty-roster/): Last Updated: 28 Apr 2026 by OD YING CHENPurpose To establish a structured and transparent system for assigning, managing, and... - [SOP: Performance Improvement Plan (PIP) for Coaches](https://library.ebright.my/academy/sop-performance-improvement-plan-pip-for-coaches/): Last Updated: 3 Apr 2026 by Ebright Academy1. Purpose To provide a structured and fair process to support coaches in... - [SOP : The Ebright Culture Manual: 30 Cultures](https://library.ebright.my/md-office/sop-the-ebright-culture-manual/): Last Updated: 17 Apr 2026 by OD YING CHENEbright Culture: The Four Pillars of Leadership Introduction: Scaling Through Alignment As... - [SCB Payment Execution Guide](https://library.ebright.my/finance/scb-payment-execution-guide/): STEP 1 Login Details Email: alyaahussein02@gmail. com Group ID: 8MQ01846 Controsign QR: After typing in the Email and Group ID,... - [SOP: Branch Performance Review (BPR) Execution](https://library.ebright.my/operations/sop-branch-performance-review-bpr-execution/): Last Updated: 2 Apr 2026 by Ebright Operations1. Objective To ensure consistent monitoring of branch performance, identify gaps in conversion,... - [SOP: Full Time Coach Coaching Hours (2-2-5-5)](https://library.ebright.my/academy/sop-full-time-coach-coaching-hours-2-2-5-5/): Last Updated: 2 Apr 2026 by Ebright Academy1. Purpose To establish a clear and standardised structure for full-time coach coaching... - [OCBC Payment Execution Guide](https://library.ebright.my/finance/ocbc-payment-execution-guide/): STEP 1 Login Details Organisation ID: BVEBRIGHTSB User ID: NURULABAH Password: Olx9Iab8$_$ *Note: -) Can copy paste the credentials. -)... - [SOP: Renewal Claims for Full Time Coaches](https://library.ebright.my/academy/sop-renewal-claims-for-full-time-coaches/): Last Updated: 2 Apr 2026 by Ebright Academy1. Purpose This SOP exists to help Full-Time Coaches manage renewals as a... - [SOP: Opening Dashboards - Main Area](https://library.ebright.my/optimisation/sop-opening-dashboards-main-area/): Last Updated: 22 Apr 2026 by Ebright Optimisation TV 1 (Top) – Branch Distribution Dashboard Access Portal: Double-click the Ebright... - [SOP - How to QAQC Ebright Website](https://library.ebright.my/marketing/sop-how-to-qaqc-ebright-website/): Last Updated: 2 Apr 2026 by Ebright MarketingObjective Ebright website is one of the platform where parents will do their... - [SOP : Effective Scrumming Method by CEO](https://library.ebright.my/md-office/sop-effective-scrumming-method-by-ceo-2/): Last Updated: 8 Apr 2026 by CEO KEVIN KHOOKey Observation -No breakdown by hour -Lack of monitoring base on 30... - [SOP : Identifying Talent : Nurturing to Hiring Full Timer](https://library.ebright.my/md-office/sop-identifying-talent-nurturing-to-hiring-full-timer-2/): Last Updated: 1 Apr 2026 by CEO KEVIN KHOO SOP : Identifying Talent : Nurturing to Hiring Full Timer –>... - [PBB Payment Execution Guide](https://library.ebright.my/finance/pbb-payment-execution-guide/): STEP 1 Login Details Company ID: Ebright User ID: EBRIGHTALYAA Password: Ebr1ght$_$Al *Note: -) Can copy paste the credentials. -)... - [SOP: Ebright Internship Conduct and Communication Policy](https://library.ebright.my/hr-and-legal/sop-professional-communication-autonomy/): Last Updated: 3 Apr 2026 by Ebright HR LegalCode of Conduct and Professionalism As part of the internship program at... - [SOP: ClickUp Reporting Templates [Branch Use]](https://library.ebright.my/operations/sop-clickup-reporting-templates/): Last Updated: 24 Apr 2026 by Ebright OperationsPurpose To standardize the method of submitting branch updates, specifically regarding the capture... - [GHL: Lead Form Directory [Branch Use]](https://library.ebright.my/optimisation/lead-form-directory/): Last Updated: 16 Apr 2026 by OD YING CHENPurpose To ensure all incoming leads are captured using the correct form... - [SOP: How to Invite Parents for Foundation Appraisal](https://library.ebright.my/marketing/sop-how-to-invite-parents-for-foundation-appraisal/): Last Updated: 2 Apr 2026 by Ebright MarketingObjective This SOP is to show how do we invite parents for Foundation... - [SOP: How to Liase with Printer Company (Internal Use)](https://library.ebright.my/sop-how-to-liase-with-printer-company-and-use-printer-internal-use/): Last Updated: 31 Mar 2026 by Ebright Academy - [SOP: Manpower Scheduling System [Branch Manager Use]](https://library.ebright.my/operations/sop-manpower-scheduling-system-for-branch-managers/): Last Updated: 24 Apr 2026 by Ebright Operations https://docs. google. com/spreadsheets/d/18V9iH4NZi5FWcVWnHxuDcPE_2Vs4_uXaEmR6wKqdPPE/edit? usp=sharing Initial Manpower Arrangement Date Tag names Only update... - [AMB Payment Execution Guide](https://library.ebright.my/finance/amb-payment-execution-guide/): STEP 1 Login Details User ID: EBRIGHTALYAA Password: Ebr1ght$Al *Note: -) Can copy paste the credentials. -) Logging into the... - [SOP : xxxxx](https://library.ebright.my/md-office/sop-xxxxx/) - [SOP : C-Suite and HOD Daily Routine ](https://library.ebright.my/md-office/sop-c-suite-hod-daily-routine/): Last Updated: 15 Apr 2026 by CEO KEVIN KHOOOverview This SOP is designed based on CEO daily routine for C-Suite... - [SOP: How to Handle our Ebright Syllabus Secret (For Internal Use)](https://library.ebright.my/academy/sop-how-to-handle-our-ebright-syllabus-secret-for-internal-use/): Last Updated: 27 Mar 2026 by Ebright Academy1. Purpose To ensure all Ebright syllabus materials remain strictly confidential and protected... - [SOP: Investor payment](https://library.ebright.my/finance/how-to-pay-investor-payment/): 1. Purpose This SOP outlines the process for the Finance Team to prepare, verify, approve, and process investor payments based... - [Interbank Transfer Process](https://library.ebright.my/finance/interbank-transfer-process/): 1. Purpose This SOP outlines the process for managing interbank transfers to ensure all company bank accounts maintain sufficient balance... - [Credit card payment](https://library.ebright.my/finance/how-to-pay-credit-card-payment/): 1. Purpose This SOP outlines the process to ensure both designated bank accounts maintain sufficient minimum balance for daily operational... - [RHB Payment Execution Guide](https://library.ebright.my/finance/rhb-payment-execution-guide-2/): STEP 1 Login Details Corporate ID: 190652 User ID: ebrightalyaa Token Passcode: -) Open the RHB Reflex app on Ms... - [SOP: Referral Payment](https://library.ebright.my/finance/refferal-payment/): 1. Purpose To standardize the verification, approval, and payment process of referral incentives, ensuring accuracy, compliance, and proper financial control.... - [SOP: Refund Payment](https://library.ebright.my/finance/refund-payment/): 1. Purpose This SOP outlines the process for the finance team to review, verify, and process refund requests to ensure... - [SOP: Petty Cash Payment](https://library.ebright.my/finance/petty-cash/): 1. Purpose To standardize the process of petty cash reimbursement and ensure proper financial control, documentation, accountability, and audit compliance.... - [SOP: How to generate invoices in AOne](https://library.ebright.my/finance/sop-how-to-generate-invoices-in-aone/): 1. 0 INTRODUCTION This Standard Operating Procedure (SOP) outlines the proper procedures for Branch Managers to generate invoices accurately using... - [SOP - Item Checklist for Monthly Showcase](https://library.ebright.my/marketing/sop-item-preparation-for-monthly-showcase/): Last Updated: 27 Mar 2026 by Ebright MarketingObjective A part of having a showcase, Marketing team need to make sure... - [SOP: W.I.N.S (WINS) Framework - Integrate and Sustaining New Initiatives](https://library.ebright.my/md-office/sop-wins-integrating-sustaining-new-initiatives/): Last Updated: 2 May 2026 by OD YING CHENTask VS Initiative Please identify if this is a Task or an... - [SOP : Identifying Talent : Nurturing to Hiring Full Timer](https://library.ebright.my/md-office/sop-identifying-talent-nurturing-to-hiring-full-timer/): Last Updated: 25 Mar 2026 by CEO KEVIN KHOO - [CIMB Payment Execution Guide](https://library.ebright.my/finance/cimb-payment-execution-guide/): STEP 1 Login Details Company ID: 038954 User ID: EBRIGHT02AL Password: Ebr5ghtAl *Note: -) Can copy paste the credentials. -)... - [SOP: Branch Maintenance [Branch Use]](https://library.ebright.my/operations/sop-branch-maintenance/): Last Updated: 2 May 2026 by OD YING CHENPurpose To establish a uniform standard of cleanliness, safety, and functionality across... - [SOP-GHL: Confirmed Trial (CT)](https://library.ebright.my/optimisation/sop-confirmed-trial-ct/): Last Updated: 25 Apr 2026 by Ebright OptimisationPurpose: To ensure leads are correctly moved to the Confirmed Trial (CT) stage... - [SOP-GHL: Confirm No Show (CNS)](https://library.ebright.my/optimisation/sop-confirm-no-show-cns/): Last Updated: 27 Mar 2026 by Ebright OptimisationPurpose: To accurately track leads who have confirmed a trial but did not... - [SOP-GHL: Reschedule (RSD)](https://library.ebright.my/optimisation/sop-reschedule-rsd/): Last Updated: 28 Mar 2026 by Ebright OptimisationPurpose: To properly manage leads who are unable to attend their scheduled trial... - [SOP-GHL: Show-Up No Enroll (SNE)](https://library.ebright.my/optimisation/sop-show-up-no-enroll-sne/): Last Updated: 27 Mar 2026 by Ebright OptimisationPurpose: To track leads who attended the trial session but did not proceed... - [SOP-GHL: Enrolled (ENR)](https://library.ebright.my/optimisation/sop-enrolled-enr/): Last Updated: 27 Mar 2026 by Ebright OptimisationPurpose: To accurately record and confirm leads who have successfully enrolled, ensuring proper... - [SOP-GHL: FAQ](https://library.ebright.my/optimisation/sop-ghl-faq/): Last Updated: 27 Mar 2026 by Ebright OptimisationPurpose: To provide quick answers to common questions when managing leads in the... - [SOP : Guidelines to Open CCTV (OD & RM Use)](https://library.ebright.my/optimisation/sop-how-to-open-cctv/): Last Updated: 16 Apr 2026 by Ebright OptimisationHOW TO OPEN CCTV 1st Step – Find CX File Explorer 2nd Step... - [SOP : Project Tracking Mechanism for OD Team](https://library.ebright.my/md-office/sop-project-tracking-mechanism-for-od-team/): Last Updated: 22 Mar 2026 by CEO KEVIN KHOOThis is use to help to keep track of OD team project... - [SOP : New Branch Opening - Securing the First RM100K in 30 Days](https://library.ebright.my/md-office/sop-new-branch-opening-securing-the-first-rm100k-in-30-days/): Last Updated: 22 Mar 2026 by CEO KEVIN KHOO - [SOP: Employee Referral Program Policy](https://library.ebright.my/hr-and-legal/sop-employee-referral-program-policy/): Last Updated: 28 Mar 2026 by Ebright HR Legal1. Purpose The purpose of this Employee Referral Program is to encourage... - [MBB Payment Execution Guide](https://library.ebright.my/finance/mbb-payment-execution-guide/): STEP 1 EXAMPLE: Interbank Transfer If the bank name mentions a bank different from Maybank. 3rd Account Transfer If the... - [SOP: HOW TO TRAIN NEW BMs](https://library.ebright.my/sop-how-to-train-new-bms/): WEEK 1 AGENDA DAYS TASKS CHECKLIST D1 – WEDNESDAY 1. The manager should ensure the trainee obtain access for the... - [SOP: 2-2-2 Agenda Completion (Branch Manager)](https://library.ebright.my/industrial-organizational-psychologist-iop/sop-2-2-2-agenda-completion-branch-manager/): Last Updated: 19 Mar 2026 by Ebright I. O. P. What is 2-2-2 Session A 2-2-2 Session is a structured... - [SOP : AOne Student Lesson Freezing (Branch Use)](https://library.ebright.my/optimisation/sop-aone-student-lesson-freezing-branch-use/): Last Updated: 19 Mar 2026 by OD YING CHENWhat is Freeze? Provides a temporary pause on a student’s enrollment, allowing... - [SOP: Student Enrolment Procedures](https://library.ebright.my/operations/sop-student-enrolment-procedures/): Last Updated: 18 Mar 2026 by OD YING CHEN1. Upon receiving payment from parent, If paid using Terminal: Write student’s... - [SOP-GHL-004: Understanding the Lead Flow (Pipeline Flowchart)](https://library.ebright.my/optimisation/sop-understanding-the-lead-flow-pipeline-flowchart/): Last Updated: 25 Mar 2026 by Ebright OptimisationPurpose: To provide a clear overview of how leads move through the pipeline,... - [SOP: Branch ClickUp (Effective from March 2026) [Branch Use]](https://library.ebright.my/operations/sop-branch-clickup/): Last Updated: 15 Apr 2026 by OD YING CHENClickUp Access Click here for the login details. Status Definitions ? RED... - [SOP-GHL-003: Updating Lead Stages (Dragging Opportunities)](https://library.ebright.my/optimisation/sop-updating-lead-stages-dragging-opportunities/): Last Updated: 19 Mar 2026 by Ebright OptimisationPurpose: To ensure opportunities are moved correctly within the pipeline so that workflows... - [SOP: W.O.R.K (WORK) Framework - Delegating a One-Off New Task](https://library.ebright.my/md-office/sop-strategic-delegation-flow-what-you-should-run/): Last Updated: 2 May 2026 by OD YING CHENTask VS Initiative Please identify if this is a Task or an... - [SOP: Third Party Payment [Finance Use]](https://library.ebright.my/finance/third-party-payment/): Last Updated: 28 Apr 2026 by OD YING CHEN1. Purpose To establish a standardized and controlled process for reviewing and... - [SOP : Franchising Package](https://library.ebright.my/md-office/sop-franchising-package/): Last Updated: 17 Mar 2026 by CEO KEVIN KHOOFranchising must ensure -Whatsapp web access to HQ -Allow monitoring by HQ... - [SOP - How to reply Social Media Enquiries](https://library.ebright.my/marketing/how-to-reply-social-media-enquiries/): Last Updated: 25 Mar 2026 by Ebright Marketing1. 0Purpose This SOP make sures that all social media enquiries are handled... - [SOP: How to Reply Branch Whatsapp](https://library.ebright.my/operations/sop-whatsapp-quick-reply/): Last Updated: 24 Apr 2026 by Ebright OperationsPurpose The purpose of the WhatsApp Quick Reply system is to assist Branch... --- ## Posts - [SOP - Content Creation](https://library.ebright.my/2026/01/17/sop-content-creation/): ? STANDARD AD TYPE 1: Problem ? Transformation Ad (MAIN LEAD DRIVER) Purpose: Get trial class leads Traffic: Cold parents... - [Hello World!](https://library.ebright.my/2025/11/05/hello-world/): Welcome to WordPress! This is your first post. Edit or delete it to take the first step in your blogging... --- # # Detailed Content ## Pages - Published: 2026-05-03 - Modified: 2026-05-03 - URL: https://library.ebright.my/operations/ebright-rm-decision-framework/ EBRIGHT RM DECISION FRAMEWORK “Diagnose ? Act ? Monitor ? Escalate” STEP 1: START WITH PERFORMANCE SIGNAL Ask: 1. Is the branch hitting target? YES ? Maintain + optimise (go to Step 5) NO ? Diagnose immediately (Step 2) STEP 2: IDENTIFY PROBLEM CATEGORY Every issue must fall into ONE of these 5 buckets: A. LEADS ISSUE Not enough leads Poor quality leads Non-legit / unresponsive leads B. SALES ISSUE Conversion < 40% Poor consultation Weak follow-up C. MANPOWER ISSUE Not enough staff Poor performance staff MIA / late / not delivering D. OPERATION ISSUE AOne / GHL issues Attendance not taken FA backlog Poor ambiance Parent complaints E. STRUCTURAL ISSUE (TIER C) Branch consistently underperforming Multiple weak areas combined STEP 3: APPLY THE CORRECT FLOW A. LEADS ISSUE ? (Tier C Flow Thinking) Are leads sufficient? NO ? Generate leads Roadshows Workshops Collabs (tuition, bookstore, community, events) Teacher influencers YES ? Check execution Following SOP? Who contacted? Any follow-ups? Check quality: Non-legit leads? ? Verify with Marketing B. SALES ISSUE ? (Sales Flow Thinking) Check last week conversion ( --- - Published: 2026-04-29 - Modified: 2026-04-30 - URL: https://library.ebright.my/optimisation/guideline-how-to-refresh-department-clickup-management-use/ How To Refresh Clickup Search & Open Clickup on Chrome Open it to proceed to the login page. Enter the login credentials accurately and completely to proceed. - Login Details : https://odd3cff16ab85c2-yavxc. com/optimisation/info-clickup-login-details-password-management-use/ After logging in, the interface will be displayed as shown below. Search for the department that needs to be refreshed. After choose the department click on the "Weekly Refresh" After clicking it, the interface will be displayed as shown below. Click on “Daily | Tue - Sat”. Click on the green (Complete Site). After click on it , the interface will be displayed as shown below. Click on the settings - Check the location and show it to your Executive/HOD to confirm if it is correct. - Click the square box to proceed with refreshing. - Make sure the selected tasks match the tasks that need to be refreshed. (Scroll until the content matches the complete tasks) - 1. Task Selected - 2. Complete Tasks (green section in the donut chart). - Click on the status - Click “Pending” after selecting Status. Refresh the current tab once “Pending” has been selected. i. Windows : Ctrl + Shift + R ii. MacOS : Command + Shift + R --- - Published: 2026-04-28 - Modified: 2026-04-30 - URL: https://library.ebright.my/optimisation/sop-inventory-system-branch-manager-use/ Purpose The Inventory System allows Branch Managers to track which students at their branch have received kits and enrollment gifts. This ensures accurate records of items distributed to students and prevents duplicate or missed distributions. Scope The Branch Manager is able to view the list of students at their branch who have received kits and enrollment gifts, along with the details of each distribution, including which student received the item, the type of kit or gift given, and the date it was distributed. Access is limited strictly to the Branch Manager's own branch — data from other branches and HQ-level functions are not accessible under this role. Guideline This SOP is only applicable for mobile use. The Two Tasks 1 BM Pickup When you arrive at HQ to collect your branch's kits, scan each kit's QR code to confirm you're taking it. 2 Student Handover When the student comes to your branch to collect their kit, scan the QR code, take a photo, and confirm.   Step 1 — Collecting Kits from HQ (BM Pickup) Do this when you arrive at HQ to collect your branch's kits. 1. 1 Log In & Open the Scanner 1. Log in ? Open My Inventory (Branch) (your branch page only).   2. Tap Open QR Scanner. (Mobile View) 3. Allow camera access when prompted.   1. 2 Scan the Kit QR Code 1. Point the camera at the QR code on the kit label. 2. System scans automatically when the QR is detected.... --- - Published: 2026-04-25 - Modified: 2026-04-25 - URL: https://library.ebright.my/optimisation/time-slot-management/ 1. Purpose This Standard Operating Procedure (SOP) provides a clear, step-by-step guide for branch staff and administrators to create new Time Slot options and edit existing ones within the Ebright platform's Custom Fields settings. Time Slots are configured as a single-select dropdown custom field under the Opportunity object. They are used by Branch Managers when scheduling trials and appointments, so accurate setup and consistent maintenance are essential to keep the booking workflow running smoothly across all branches.   By following this SOP you will be able to: Add new time slot options for any branch. Edit, rename, or update existing time slot options. Ensure each branch has the correct slots available for trial scheduling.   2. Before You Begin You must be logged in to the Ebright platform with permissions to access Settings and Custom Fields. Confirm with your supervisor which branch the time slot changes apply to. Have the list of time slots ready before you start (e. g. 09:15 AM, 10:30 AM, 06:00 PM, 07:15 PM). Time Slot is created under the Opportunity object, in the folder 'To be Fill By Branch Manager'.   3. How to Create a New Time Slot Follow these steps in order. Each step is paired with a screenshot showing the exact button or area to click, highlighted with a red outline. Step 1: Select the Branch On the dashboard, click the branch selector at the top left of the page (showing the current branch name and city). Choose the branch you want... --- - Published: 2026-04-25 - Modified: 2026-04-25 - URL: https://library.ebright.my/testingggggggggggggggggg/ Retake QuizLast submitted: 2026-04-25 11:03:15 · Last score: 1/1×SOP Feedback QuizAnswer all questions and hit Submit. Your name *Department *— Pick your team —CEO OfficeIOPOptimisationOperationsAcademyMarketingFinanceHR1ujjAeeeBeeee2how are youCancelSubmit AnswersAdmin: Quiz #19 — 1 response(s). View responses ?Retake QuizLast submitted: 2026-04-25 11:03:15 · Last score: 1/1×SOP Feedback QuizAnswer all questions and hit Submit. Your name *Department *— Pick your team —CEO OfficeIOPOptimisationOperationsAcademyMarketingFinanceHR1test Afunction ? BjjjCancelSubmit AnswersAdmin: Quiz #18 — 1 response(s). View responses ? --- - Published: 2026-04-24 - Modified: 2026-04-24 - URL: https://library.ebright.my/35726-2/ Answer Quiz×SOP Feedback QuizYour name *Department *— Select department —OptimisationOperationsAcademyMarketingFinanceHR1. toast hahhohCancelSubmit answers(Only you see this) Quiz #12 — 0 response(s). View / manage responses ? --- - Published: 2026-04-24 - Modified: 2026-05-02 - URL: https://library.ebright.my/academy/sop-coach-onboarding-training-programme/ 1. Purpose To ensure all new coaches (Part-Time & Full-Time) are properly trained, aligned with Ebright standards, and ready to deliver high-quality classes independently. 2. Scope Applies to all newly hired coaches before they are allowed to conduct classes independently. 3. Training Structure Overview Phase 1: 3-Day Training Programme Phase 2: 3-Week Probation Period PHASE 1: 3-DAY TRAINING PROGRAMME Day 1: Induction Training (HQ) Location: HQ Time: 9:00 AM – 6:00 PM Objective Provide foundational knowledge of Ebright systems, culture, and operations. Checklist (Must Complete) Access to ClickUp Access to SOP Library Access to AutoCount Payroll Understand Ebright Culture & Core Values Understand Company Policies & Expectations Understand Basic Coach Responsibilities Day 2: Branch Observation (Coach Trainer Branch) Location: Assigned Trainer Branch (decided by Academy department) Objective Understand real class operations through structured observation. Checklist (Must Complete) System & Operational Knowledge Punctuality (arrive before class starts) Know how to refer to ClickUp tasks Know how to access AOne System Know how to tick student attendance Know how to upload videos to YouTube (correct title format) Know how to link video in AOne for parent access Classroom Flow Understanding Understand full class structure: First 5 mins: Students settle down & prepare workbook Next 10 mins: Warm-up game Lesson: Topic learning & preparation Presentation: Students present (recorded) Feedback: Coach gives feedback based on recording Class ends on time Observation Task Observe minimum 4 classes Submit Observation Report covering: Class flow Coach delivery style Student engagement Feedback method Day 3: Practical Training (Own... --- - Published: 2026-04-24 - Modified: 2026-04-28 - URL: https://library.ebright.my/academy/sop-weekly-coach-evaluation-by-branch-manager-branch-manager-use/ 1. Purpose To guide Branch Managers in conducting weekly coach evaluations using the Coach Evaluation Form: https://docs. google. com/spreadsheets/d/1IGbyp5CAF4ssNj5F33HWVuDXo72OTxf-EhnEljWzGRs/edit? gid=1293712276#gid=1293712276 This ensures every coach is assessed fairly, consistently, and based on clear classroom evidence, not personal opinion. 2. Scope This SOP applies to all Branch Managers who are required to observe and assess coaches during weekly classes, including: Warm-up session In-class teaching Video recording session Student feedback session Coach Improvement Plan, if needed The evaluation form includes criteria such as warm-up timing, student participation, explanation clarity, classroom management, student verbal participation, recording flow, feedback quality, and coach modelling. 3. Responsibility Branch Manager Conduct weekly coach evaluation. Observe the class properly. Fill in the evaluation form honestly. Provide clear comments and evidence. Discuss feedback with the coach. Escalate serious concerns to Regional Manager and Coach Coordinator. Coach Cooperate during evaluation. Receive feedback professionally. Apply improvement actions in the next class. Regional Manager / Coach Coordinator Review cases that require a Coach Improvement Plan. Support follow-up action and coaching improvement.   4. Weekly Evaluation Procedure Step 1: Prepare Before Class Before the class starts, the Branch Manager must: Open the Coach Evaluation Form. Confirm the following details: Branch Coach name Evaluator name Class date and time Prepare to observe the full class flow, especially: First 15 minutes warm-up Teaching explanation Student task time Recording session Feedback session The BM should not only observe from the office. The BM must be physically present or review CCTV/class recording if needed. Step 2: Observe the... --- - Published: 2026-04-18 - Modified: 2026-04-18 - URL: https://library.ebright.my/sop-how-to-make-parent-referal-incentive/ 1. Introduction This Standard Operating Procedure (SOP) outlines the process for creating, managing, and distributing parent referral incentives. The objective is to encourage existing parents to refer new customers while ensuring proper documentation, tracking, and approval. 2. Scope This SOP applies to Branch Managers who are responsible for handling and recording parent referrals when existing parents refer new parents to enroll in Ebright. 3. Responsibilities Branch Manager need to: Explain referral program to parents Accurately complete the Parent Referral Form Verify all referral details before submission Submit completed form to the relevant department (Admin/Finance) 4. Step-by-Step to request Parent Referral Incentive payment Step 1: Ensure all required details and documents for both the Referrer (existing parent) and Referee (new student/parent) are complete before proceeding. The required information includes: Referrer's name The student name The screenshot of Whatsapps/message conversation between Referrer and Referee's parent. The receipt of the student's enrollment AONE attendance of that student that they at least attend 6 classes. ExplanationExampleFor the referral to be considered valid, proof must be provided in the form of a WhatsApp conversation that clearly shows both parties knew each other prior to enrolling the child into Ebright. The conversation must include visible dates to verify that the relationship existed before the enrollment. For example, if Parent A refers “Ebright Alyaa,” and “Ebright Alyaa” enrolls on 2 April 2026, Parent A must provide WhatsApp conversation history demonstrating that both parties knew each other prior to the enrollment date. This serves as valid proof in... --- - Published: 2026-04-17 - Modified: 2026-04-17 - URL: https://library.ebright.my/finance/sop-how-to-key-in-into-autocount-after-categorising-from-bank-statement/ SOP: How to Key In into AutoCount After Categorising from Bank Statement 1. Purpose The purpose of this SOP is to provide clear guidance to Finance on how to key in transactions into AutoCount accurately after categorising them from the bank statement. This SOP is created to ensure: The correct student name is recorded The correct package is selected The correct payment type is stated The correct amount and date are entered Transactions are keyed in consistently and accurately By following this SOP, Finance can maintain proper records and reduce errors in AutoCount. 2. Responsibility Finance Personnel Must ensure all bank statement transactions are properly categorised before keying in Must follow the correct description format Must ensure all details entered into AutoCount are accurate Must double check the transaction before saving 3. Procedure Step 1: Categorise the Payment from the Bank StatementA. Sales Invoice Before keying into AutoCount, first categorise the payment in the Excel sheet based on the payment information received. The transaction details are usually copied from: WhatsApp payment update Payex payment details All notes must be typed in the correct format so they can later be copied and pasted into AutoCount. Step 2: Use the Correct Categorisation Format For Normal Payment Use this format: , , , Example: Aisyah, 6M, Renewal, Balance Payment For Siblings Payment If the payment is for siblings, use this format: , , , Example: Aisyah & Adam, 12M, New, Deposit Important:Always use & instead of the word AND Step 3: Understand the... --- - Published: 2026-04-16 - Modified: 2026-04-17 - URL: https://library.ebright.my/hr-and-legal/32154-2/ Process Flow to Terminate a Probation or Confirmed Employee   Stage 1: Identification & Initial Intervention Situation: Employee shows consistent performance gaps or fails to meet required standards. 1. Identify Performance Gaps Document specific areas where the employee is underperforming. 2. Conduct Performance Counselling Meet with the employee to discuss concerns, expectations, and improvement areas. Provide guidance and support for improvement. Stage 2: Performance Improvement Plan (PIP) Cycle First PIP Cycle (1 Month) 3. Issue First PIP (Duration: 1 Month) Clearly outline KPIs, expectations, and review timeline. 4. Evaluation Outcome: If performance improves: Exit PIP process. If performance does not improve: Issue First Warning Letter. Second PIP Cycle 5. Continue Monitoring / Reinforce Expectations 6. Evaluation Outcome: If performance still does not improve: Issue Second Warning Letter. Third PIP Cycle (1 Month) 7. Issue Third PIP (Duration: 1 Month) Final opportunity for the employee to improve. 8. Evaluation Outcome: If performance does not improve: Issue Third Warning Letter. Stage 3: Disciplinary Action 9. Conduct Domestic Inquiry (DI) Ensure fair investigation and provide the employee an opportunity to respond. Stage 4: Final Decision 10. Post-DI Outcome: Based on findings, decide on appropriate action: Termination of Employment, or Alternative Actions (e. g. , demotion, salary reduction, reassignment, etc. ) How to Conduct a Domestic Inquiry Preliminary investigation Show cause letter and reply Domestic inquiry preparation Domestic inquiry result   Step 1 - Preliminary Investigation First investigation of the employee misconduct, and suspend employee for not more than 2 weeks with half pay.... --- - Published: 2026-04-16 - Modified: 2026-04-17 - URL: https://library.ebright.my/hr-and-legal/ebright-professional-development-programme-epdp-sop/ 1. Purpose The purpose of this SOP is to define the structure, requirements, and enforcement of the Ebright Professional Development Programme (EPDP), a compulsory employee development programme designed to enhance soft skills, hard skills, and professional competencies in alignment with company standards.   2. Scope This SOP applies to all full-time employees who are enrolled in the EPDP as part of their employment with the Company.   3. Programme Overview The EPDP is a structured, continuous training programme consisting of multiple learning components delivered throughout the year. Programme Name: Ebright Professional Development Programme (EPDP) Duration: 18 months Frequency: Ongoing structured training schedule   4. Training Components The EPDP consists of the following compulsory training components: 4. 1 Weekly Training (Core Programme) Conducted every Wednesday Focus: Soft skills and role-based competencies Attendance is mandatory   4. 2 Bi-Weekly Communication Training Conducted once every two (2) weeks Includes programmes such as Toastmasters training Focus: Communication, leadership, and public speaking development   4. 3 Quarterly Intensive Training / Retreat Conducted once every quarter Focus: Team development, performance improvement, and advanced skill application 4. 4 Certification-Based Training Includes structured professional certification programmes such as ATCL training (if applicable) Focus: Advanced competency development and professional certification 5. Compulsory Participation 5. 1 Participation in the EPDP is compulsory for all designated employees. 5. 2 EPDP participation forms part of the employee’s development requirement under their employment. 6. Training Fee & Bond 6. 1 The total training programme cost is RM3,000 per employee. 6. 2 The Company... --- - Published: 2026-04-16 - Modified: 2026-04-16 - URL: https://library.ebright.my/optimisation/sop-how-to-update-the-calendar-in-ebright-library-hq-use/ Step 1: Access to sales@ebright. my Open Google Chrome, then "Add Chrome profile" Log into HQ Google account, refer to the credentials here   Step 2: Open Google Calendar Click the nine-dot grid icon, then "Calendar", as shown in the above screenshot.   Step 3: View Monthly Schedule in Google Calendar Upon entering the Google Calendar, select "Month" view.   Step 4: Add an Event & Fill In the Details Click on the date that you would like to create an event. Fill in the following only: Title: title case, full form (no short form such as CCP, spell out "Coach Certification Programme) Date & Time: select "All day" if it's not an event with timing Location: a place / Zoom / Google Meet   Step 5: Add to the Calendar Click the calendar group and select "EBRIGHT PORTAL Calendar"   Step 6: Check in Ebright Library Go back to the Ebright Library homepage. If you see it in the calendar, it's successfully added! Click the event to view details. --- - Published: 2026-04-15 - Modified: 2026-04-15 - URL: https://library.ebright.my/marketing/info-gamma-login-details-password-hq-use/ Subscribed Account Link https://gamma. app/ Email marketing@ebright. my Password EbrightGamma0408# --- - Published: 2026-04-15 - Modified: 2026-04-15 - URL: https://library.ebright.my/academy/info-udemy-login-details-password-hq-use/ Subscribed Account Link https://www. udemy. com/ Email sales@ebright. my Password Refer to sales@ebright. my credentials here --- - Published: 2026-04-15 - Modified: 2026-04-15 - URL: https://library.ebright.my/operations/info-hq-google-account-login-details-password-hq-use/ Email sales@ebright. my Password EB#flyhigh! 1031 Verification HQ phone - Google Authenticator app Click here to contact HQ Operations --- - Published: 2026-04-15 - Modified: 2026-04-16 - URL: https://library.ebright.my/operations/effective-leads-calling/ 1. Pre-Call Preparation Before initiating any call, personnel must ensure: They are seated in an environment with clear network reception and minimal noise They maintain an interactive, confident, and engaging tone of voice Trial class slots and schedules are prepared in advance 2. Calling Objective (STRICT GUIDELINE) Effective lead calling is NOT a sales call. The objective is strictly: To confirm and secure a trial class booking. Do NOT explain full programme details Do NOT conduct a consultation over the phone Do NOT attempt to close sales 3. Lead Calling Process 3. 1 Opening (Build Trust Fast) Guideline: Keep it natural and conversational, not robotic Confirm the enquiry before proceeding Sample:“Hi Ms/Mr , good ! This is from Ebright. You recently showed interest in our programme for , right? ” *Pause and allow the parent to respond 3. 2 Qualification (Understand Before Pitching) Guideline: Ask short, targeted questions Do not skip this step Sample:“May I know how old your child is now? ” *Goal: To slot the child into the appropriate class 3. 3 Trial Class Invitation (Clear & Confident) Guideline: Provide specific options, not open-ended questions Assume interest and guide the decision Sample:“We’re currently offering a trial class this at at our . It’s a small group session, so your child can experience our teaching style. ” *Followed by:“Would or work better for you? ” *DO NOT ask: “Are you interested? ” 3. 4 Urgency & Closing Guideline: Create light urgency without pressure Sample:“We actually have limited slots for... --- - Published: 2026-04-14 - Modified: 2026-04-28 - URL: https://library.ebright.my/finance/sop-payment-approval-threshold-authority/ 1. Purpose This SOP establishes a clear and structured payment approval framework (per transaction basis) to ensure: Proper financial control and accountability Compliance with approval hierarchy Prevention of unauthorised or unclear payments Efficient delegation of authority so that routine payments are handled at the appropriate level while maintaining control on higher-value transactions   2. Scope This SOP applies to all payments within Ebright, calculated per transaction, including: Third-party payments Refunds Petty cash Operational and departmental expenses   3. Roles & Responsibilities Position Responsibility CEO Final authority for payments above RM300 (per transaction) Finance Mandatory review, verification, and execution of all payments HODs / RMs Approve payments up to RM300 (per transaction) Department Executives Propose and recommend via HOD Branch Managers Propose and recommend via RM Full-Time Coaches Escalate all requests via RM   4. Approval Threshold Matrix (Per Transaction) Position Approval Limit ? RM300 > RM300 CEO Unlimited Not required Final Authority Finance Control & Verify Mandatory Review Mandatory Review HOD / RM Up to RM300 (per transaction) Can Approve Escalate to CEO Executive No approval Recommend via HOD Recommend via HOD Branch Manager No approval Recommend via RM Recommend via RM Full-Time Coach No approval Recommend via RM Recommend via RM   5. Definition of Terms 5. 1 Final Authority The final decision-maker whose approval is conclusive and cannot be overridden.   5. 2 Mandatory Review Finance must review and verify the request before payment is processed. No payment may proceed without Finance validation.   5. 3 Recommend via... --- - Published: 2026-04-14 - Modified: 2026-04-14 - URL: https://library.ebright.my/operations/sop-consultation-room-setup-branch-manager-use/ Login Page – Ebright Library Ebright Library Username or Email Password Remember Me Forgot Password? Having trouble? Contact Support via WhatsApp Ebright Sdn. Bhd. No: 202101030304 (1430604-A) All Rights Reserved. Facebook TikTok Instagram Dribbble LinkedIn error: Content is protected --- - Published: 2026-04-14 - Modified: 2026-04-16 - URL: https://library.ebright.my/ebright-library-master-index/ Table of Contents A B C D E F G H I L M N O P R S T U W   A 2-2-2 Agenda Completion (Branch Manager) Access To Server & Database Accounting HR Academy Handbook: 1. Introduction To Roles In Academy Academy Handbook: 4. How To Maintain Syllabus Room Academy Handbook: 5. Training Department Academy Handbook: 8. Academy Event SOP Academy Handbook: 9. Ebright Workbook Academy Handbook: 10. How To Get MyIPO Copyright Advanced Guide: Issue QRM AMB Payment Execution Guide Announcement: Ebright Stay Healthy Campaign AOne Competency Exam AOne Ticket System (BM) AOne Generate Invoice (BM) AOne Outstanding Invoice (BM) AOne Renew Expired Student (BM) AOne Replacement Request (User) AOne Student Attendance (BM) AOne Student Enrolment (BM) AOne Student Lesson Freezing (Branch Use) AOne Student Replacement (BM) AOne Student Transfer AOne Superadmin Archive Student AOne Superadmin Delete Invoice AOne Superadmin Extend Student AOne Superadmin Freeze Student ATCL Teaching (Communication Skills) Diploma Audit Petty Cash AutoCount Cloud Handbook AutoCount (AC) Payroll and Claims Processing   B Basic Credentials Blasting Messages to Ebright Golden Geese (University Lecturers) Branch Monthly Ranking Reward System Branch Poster Creation Branch ClickUp (Effective from March 2026) Branch Maintenance Branch Manager Self Promotion Guidelines Branch Performance Review (BPR) Execution Branch WhatsApp Restricted – Leads Calling Procedure Branch WhatsApp Quick Reply Business Admin (HR & Finance) Burnlist Update   C Canva for Ads Creation C-Suite and HOD Daily Routine CEO ClickUp Management Guidelines for HODs and Managers CEO Task Transfer from WhatsApp to ClickUp Checking... --- - Published: 2026-04-13 - Modified: 2026-04-13 - URL: https://library.ebright.my/optimisation/info-ukm-procurement-system-login-details-optimisation-finance-use/ https://ukmperolehan. ukm. my/nets/web/index. php# Kata Nama: ebright@ukm_2026 Kata Laluan: V5MkdBE! TzGTP! f --- - Published: 2026-04-11 - Modified: 2026-04-11 - URL: https://library.ebright.my/operations/sop-team-opening-meeting-branch-manager-use/ Login Page – Ebright Library Ebright Library Username or Email Password Remember Me Forgot Password? Having trouble? Contact Support via WhatsApp Ebright Sdn. Bhd. No: 202101030304 (1430604-A) All Rights Reserved. Facebook TikTok Instagram Dribbble LinkedIn error: Content is protected --- - Published: 2026-04-11 - Modified: 2026-04-15 - URL: https://library.ebright.my/finance/how-to-update-receipt-in-the-whatsapp-group/ 1. Purpose The purpose of this SOP is to ensure that all payment updates shared in the WhatsApp group contain complete and accurate information for Finance to process. This allows Finance to: Identify where the payment is from Identify the student name Identify the package (3M / 6M / 12M) Identify the payment type (New / Trial / Renewal) With complete information, Finance will be able to key in payments accurately into AutoCount. 2. Responsibility Branch Manager Must ensure that all receipts shared are clear and readable Must follow the correct format strictly Must ensure all required details are complete and accurate 3. Procedure Step 1: Identify Payment Type Before sending, identify which category the payment falls under: Physical Receipt AMEX Physical Receipt Online Banking Step 2: Follow the Correct Format Type 1: Physical Receipt , , Sales: Coach: Type 2: AMEX Physical Receipt Only use this format if the receipt clearly shows AMEX MID Code: , , Sales: Coach: Type 3: Online Banking Use this format: Reference ID: Recipient Reference: , , Type 4: Payex Receipt Use this format:, 4. Important Notes Ensure: Receipt image is clear (not blurry or cropped) All details are typed correctly (no spelling mistakes) Package and payment type are accurate Do not leave any field blank Incorrect or incomplete format will: Delay Finance processing Cause errors in AutoCount --- - Published: 2026-04-10 - Modified: 2026-04-28 - URL: https://library.ebright.my/hr-and-legal/sop-process-street-verification-staff-feedback-branch-manager/ Purpose To ensure that Branch Managers: Verify staff records in Process Street (onboarding and offboarding). Ensure all required feedback or actions from Process Street tasks are communicated to branch staff. Branch Manager Branch Managers are responsible for: Logging into Process Street Checking staff records under their branch Ensuring staff feedback or instructions listed in Process Street are delivered to the relevant staff Informing HR if there are missing or incorrect staff records   Process Flow Step 1: Log In to Process Street Open Process Street login page https://www. process. st/ Login using your personal google account with the email you registered with company. Click Log In   If access is unavailable: Direct contact HR for account access Attach screenshot of unsuccessful log in   Step 2: Access Relevant Workflow   Go to the Dashboard or Workflows section.   2. Go to the Reports section.   3. Under the Reports section, check on the tab at the top left for the 'Active Workflow Runs' and 'Assigned to Me' for your current workflow.   Quick Access to Work Progress in Process Street   Refer to the initial view, where tasks are shown in a mixed order (On Track, Due Soon, and Overdue).   Click on "Status" to track progress and sort tasks by priority, with the most urgent first.   Now you can view it in a more structured and organised format.   Step 3: Verify Branch Staff Records Their own name is listed correctly All active staff members at the branch... --- - Published: 2026-04-10 - Modified: 2026-04-28 - URL: https://library.ebright.my/marketing/sop-photographer-and-selling-photo-package/ Objectives To establish a streamlined process for sourcing and managing professional photographers while implementing a high-conversion sales   How to Find a Photographer Source the photographer from Instagram and see their profile to evaluate the quality of the work. Find using #photographer , "photographer" or "event photographer" as the keyword. Get the person or company contact number to be contacted directly. Contact the PIC and explain that we want the service for what event. Eg: Weekly Showcase Send the profile in marketing Whatsapp and get HOD approval and opinion. Make sure to have at least 2 option to choose from. Get the price quotation and send in MKT group. The quotation can be ask before or during the process of send the profile for approval.   Closed the Deal with the Photographer During the discussion, make sure to mention that the balance payment will be get after 3 days after the event. Negotiation is important during the discussion. Set a meeting for easier discussion. Say that we want to try their service first, if everything goes smoothly and we are satisfied with the service, say that we might continue the partnership for the rest of our company event. Mention that our company have a monthly event so will have a continued partnership. After getting Confirmation from HOD and CEO, ask the photographer for the invoice for us to pay deposit first Send the Invoice in MKT group and tag HOD + CEO for to get approval for the price Initiate... --- - Published: 2026-04-10 - Modified: 2026-04-10 - URL: https://library.ebright.my/optimisation/sop-od-intern-transitioning-optimisation-hod-sop-team-use/ 1. Purpose This Standard Operating Procedure (SOP) outlines the process for transitioning projects, daily tasks, and institutional knowledge from an outgoing intern to an incoming intern. It is designed to: Ensure a smooth and structured transition between interns. Ensure proper knowledge transfer through documented SOPs rather than verbal handovers alone. Minimise reliance on individuals by embedding knowledge into written documentation. Protect operational continuity for all ongoing projects. 2. Scope This SOP applies to all intern transitions within the Optimisation Department (OD). It covers the period from four weeks before the existing intern's last day to the day the new intern formally assumes full responsibility. 3. Roles and Responsibilities Role Responsibilities SOP Controller Maintains and updates this SOP. Ensures all handover documentation is complete, filed, and accessible. Head of Department (HOD) Provides oversight of the entire transition process. Reviews and signs off on final handover. Escalation point for unresolved knowledge gaps. Existing Intern Responsible for documenting all projects, SOPs, tacit knowledge, logins, and daily tasks. Conducts briefings and guides the new intern. New Intern Actively participates in all knowledge transfer sessions. Confirms understanding of all handover items and assumes full responsibility on Day 0. 4. Timeline Countdown The following outlines all required actions across the four-week countdown. All steps must be completed and signed off before proceeding to the next milestone. Summary Identify ? Documentation ? Existing: Brief/Teach ? New: Perform with instructions/guidance ? New: Perform independently, Existing: Standby only ? Review ? Independent ? Sign Off ? Handed Over Completed... --- - Published: 2026-04-10 - Modified: 2026-04-17 - URL: https://library.ebright.my/finance/how-to-find-missing-payment-from-autocount/ 1. Purpose This SOP outlines the steps to identify, verify, and resolve missing payments in the AutoCount system to ensure accurate financial records and timely reconciliation. 2. Scope This procedure applies to all Finance personnel responsible for: Invoice tracking in AutoCount Payment verification Account reconciliation 3. Responsibility Finance Executive / Intern: Perform initial checking and investigation Finance Manager: Review and approve findings (if required) 4. Procedure Step 1: Gather Payment Information Before accessing AutoCount, ensure you have the following details: Reference number (if available) Payer’s name Payment date Payment amount Payment method (Bank Transfer / Cash / Online Payment) Step 2: Check Payment Record in AutoCountLog in to AutoCount systemNavigate to:Accounting ? Debtors ? Receive PaymentSearch using: Customer name Payment amount Payment date range Verify whether the payment has been recorded in the system. Step 3: Daily Check by Branch Manager (Profit & Loss)After checking payment records in AutoCount (Step 2), the Branch Manager must: Go to:Reports ? Profit & Loss Select current month Ensure correct branch is selected Review:The section highlighted in red indicates where the sales figures can be located. Total sales recorded Compare with actual payments received at branch This check is mandatory and must be performed on a daily basis. Step 4: If Payment is Reflected If the payment appears correctly in Profit & Loss: Amount is accurate Student / payment is included Action: Proceed with next day checking Ensure the following details are accurate: Student Name is correctly entered Correct Package selected (3M / 6M... --- - Published: 2026-04-10 - Modified: 2026-04-11 - URL: https://library.ebright.my/academy/sop-how-to-do-academy-qaqc-internal-use/ 1. Purpose To ensure all branch operations meet Academy standards through structured questioning, verification, and follow-up actions. 2. Scope Applicable to all Academy Team conducting QAQC checks. 3. QAQC Process Flow Step 1: Select QAQC Topic Identify a specific item to verify Example: Foundation Appraisal (FA) invitation status Ensure the question is: Clear Measurable Requires proof Step 2: Initiate QAQC in Branch Group Send message in Branch WhatsApp Group Must include: Hashtag: #QAQC Academy Clear question Tag the Branch Manager Example: #QAQC AcademyMay I know if has been invited for Foundation Appraisal? @Branch Manager Step 3: Evaluate Response A. If BM replies with correct answer + proof Proof must include: Screenshot / photo of final result Action: Acknowledge and congratulate Response: Congratulations, you have passed your QAQC B. If BM replies but answer is incorrect / incomplete Action: Ask follow-up questions Identify gap Example: Thank you for your response. May we know why this student has not been invited? Then: Set rectification deadline (usually within 1 week depending on issue) Follow-up: Please ensure this is rectified by . C. If BM gives answer without proof Not considered correct Action: Request evidence Example: Thank you for your response. Kindly provide a screenshot/photo as proof for verification. Step 4: No Response Follow-Up Protocol 1st Reminder Dear , kindly respond to the #QAQC Academy message above. 2nd Reminder Dear , please respond to the QAQC request as soon as possible. 3rd Reminder (Final Warning) Dear , if you do not reply to this... --- - Published: 2026-04-09 - Modified: 2026-04-16 - URL: https://library.ebright.my/finance/sop-um-fund-workflow/ 1. Claim Submission (Intern) All interns are required to submit their monthly claims no later than the 2nd day of each month. Each submission must include complete and accurate information, along with all required supporting documents. Incomplete or late submissions may result in processing delays. 2. Claim Verification (Finance Department) The Finance Department shall review all submitted claims to ensure compliance and accuracy. Verification includes, but is not limited to: Accuracy of the claimed amount Validity and completeness of supporting documents Completeness of the overall submission Any discrepancies or missing information must be rectified before proceeding to the next stage. 3. UM Registration (If Applicable) Finance shall identify interns who: Are not registered under the UM system Are first-time applicants All Intern from UM's and ones who already register which is not first timer no needed to register since their name already in the UM's system. These interns must be registered in the UM system prior to claim submission for approval. No claims shall be processed without successful registration. 3. 1 How to register in UM F1RST System. Step 1: Access the Registration PortalUsers are required to access the UM F1rst registration system via the following link:https://first. um. edu. my/home/register/index/myUpon accessing the link, the registration interface will be displayed. Step 2: Complete Personal Information Fill in all required personal details accurately in the registration form. For the Category section: Select “Orang Awam (Dalam Negara)” for local interns Select “Orang Awam (Luar Negara)” for international interns Ensure all information provided is... --- - Published: 2026-04-09 - Modified: 2026-04-09 - URL: https://library.ebright.my/finance/sop-monthly-payment-verification-via-autocount-bm-coach-use/ 1. Purpose This SOP outlines the process for verifying that all scheduled monthly payments are completed accurately and on time by checking records in AutoCount. It ensures financial accuracy, accountability, and timely follow-up on outstanding payments. 2. Scope This SOP applies to: Finance Department Branch Managers (if required for clarification) Any personnel assigned to monthly payment verification tasks 3. Responsibility Finance Executive (FNC)Responsible for performing verification, updating status, and flagging discrepancies. Finance Manager / AuthoriserResponsible for reviewing escalated issues and ensuring corrective actions are taken. 4. Payment Categories & Timeline Payment TypeVerification PeriodRentalWeek 2 (8th – 14th)TNB (Electricity)Week 4 (22nd – 31st)TM Unifi (Internet)Week 4 (22nd – 31st)WaterWeek 4 (22nd – 31st)CuckooWeek 4 (22nd – 31st)Landlord Management BillsAs per invoice issuance 5. Procedure 5. 1 Access AutoCount Log in to AutoCount Accounting System using authorized credentials. Navigate to: Payments / Bank Transactions / Supplier Ledger 5. 2 Verify Payments For each listed payment category: Step 1: Locate Payment Record Search using: Vendor/Supplier Name (e. g. , TNB, TM, Landlord) Payment date range (based on timeline above) Step 2: Confirm Payment Details Ensure the following: Payment has been successfully recorded Correct amount is paid Correct vendor/supplier is selected Payment date falls within the deadline period Supporting documents (invoice/receipt) are attached or referenced 5. 3 Update ClickUp Task If payment is verified: Mark task as Completed Add remark: “Verified in AutoCount – Payment completed on ” If payment is NOT found or incomplete: Do NOT mark as complete Add comment: “Payment not... --- - Published: 2026-04-09 - Modified: 2026-04-09 - URL: https://library.ebright.my/finance/sop-daily-invoice-verification-against-payment-reports-bm-coach-use/ 1. Purpose This SOP is established to ensure that all Branch Managers (BMs) generate invoices on the same day payments are received. It serves as a control and verification mechanism to ensure: No payment is left without a corresponding invoice All reported collections are accurately reflected in the system Real-time financial discipline is maintained at branch level This process acts as a daily enforcement checkpoint to ensure compliance and prevent delays or omissions in invoice generation. 2. Scope This SOP applies to: All Branch Managers (BMs) across all branches All payments received and reported within the same operational day 3. Responsibility 3. 1 Branch Manager (BM) The Branch Manager is fully responsible to: Ensure all payments received are invoiced on the same day Monitor hourly payment reporting in the WhatsApp Avengers Group Perform end-of-day cross-check between reported payments and invoices generated Identify and rectify any missing invoices before task completion Provide proof of verification in the branch communication group 4. System References AOne System – Invoice generation and payment records WhatsApp (Avengers Group) – Official payment reporting channel 5. Frequency This process must be performed daily (end of operational day) Verification must be completed after 7:00 PM reporting 6. Procedure 6. 1 Retrieve Invoice Records from AOne Log in to AOne System Navigate to: Report ? Payment / Invoice Filter: Date: Today Capture screenshot of all invoices generated for the day 6. 2 Retrieve Payment Report from WhatsApp Open WhatsApp Avengers Group Locate the 7:00 PM payment report Capture screenshot... --- - Published: 2026-04-08 - Modified: 2026-04-28 - URL: https://library.ebright.my/optimisation/sop-how-to-transfer-lead-in-ghl/ How To Transfer Lead Step One -Please inform your team members once you have joined the group. - Open/Search the Ebright OD Support Group (GHL/AOne/Process Street) in Whatsapp Step Two - Identify the source branch and the destination branch. Sign in to the GoHighLevel account Step One - Search Go High Level (GHL) - https://gohighlevel. com/ematch-homepage - Login GHL Login Details : - Email : od@ebright. my Password : Asiandolcelatte2025 - Once opened, the interface will appear as shown below. Transfer Lead Process Step Three Click Opportunities - Search the branch - Search Opp0rtunities Name - Click on Opportunities card (Click at the current cursor position). - The interface will appear like shown below - Search Stage (Buffer For OD Use) Click on it & Click Update - Refresh and check the buffer for OD usage by sliding to the right. Step Four - Open a new tab to create a new lead and assign it to the candidate’s preferred branch. - Identify & Search the other branch that needs to transfer the lead. - Click (+ Add opportunity) - Once you click on “+ Add Opportunity,” the interface will be displayed as shown below. Then proceed to fill in the opportunity details. - Once you have completed filling in the opportunity details, click on the “Create” button. - After clicking the “Create” button, proceed to click “Update” and update the Opportunity Card accordingly.   - After the new opportunity has been created, it will appear as New Lead in... --- - Published: 2026-04-08 - Modified: 2026-04-08 - URL: https://library.ebright.my/operations/root-cause-validation-sop-qaqc-by-regional-manager/ 10. 1 Purpose To ensure that all performance issues reported by Branch Managers (BM) are: Verified with evidence Accurately diagnosed Addressed based on actual root causes 10. 2 Principle Regional Managers must not rely on verbal explanations alone. All reported issues must be validated through Quality Assurance & Quality Control (QAQC). 10. 3 Validation Framework All issues must follow the process below: Claim ? QAQC ? Root Cause Confirmation No issue shall be accepted without verification. 10. 4 QAQC Scenarios & Requirements 10. 4. 1 Low Show-Up Rate BM Claim: Low attendance for trial classes RM QAQC Actions: Review WhatsApp communication: Confirmation message Reminder (1 day before) Reminder (same day) Verify timing of initial contact Assess message quality (personalised vs generic) Root Cause Classification: SOP followed ? External attendance issue SOP not followed ? Execution failure 10. 4. 2 Poor Conversion BM Claim: Low enrolment conversion RM QAQC Actions: Review consultation records or summaries Verify: Consultation conducted Value proposition delivered Follow-up completed (Day 1–3) Root Cause Classification: Weak closing ? Sales competency issue No follow-up ? SOP non-compliance 10. 4. 3 Insufficient Leads BM Claim: Lack of leads RM QAQC Actions: Verify total leads in system (GHL) Review daily contact activity Compare with other branches using same lead source Root Cause Classification: Low lead volume ? Marketing issue Leads not contacted ? Execution failure 10. 4. 4 Low Quality / Foreigner Leads BM Claim: Leads are irrelevant (e. g. foreign leads) RM QAQC Actions: Obtain a breakdown of total vs... --- - Published: 2026-04-08 - Modified: 2026-04-08 - URL: https://library.ebright.my/md-office/sop-the-ebright-dna-clickup-management-guidelines-for-hods-and-managers/ Target Audience: HODs & Managers Core Philosophy: ClickUp is the DNA of Ebright. 1. CORE EXPECTATIONS & ASSUMPTIONS As an HOD or Manager at Ebright, the following expectations are non-negotiable: Leadership Status: You are a leader with a team under your management; you are responsible for their output and growth. Proven Experience: Having been with Ebright for 6+ months, you are expected to possess the competency to break down broad goals into specific, actionable stages. Outcome-Based Management: The CEO provides tasks based on the End Result (e. g. , "Ensure transition is completed for intern"). The CEO will not micromanage the steps. If the CEO has to tell you to "meet the intern" or "talk to them tomorrow," it is a sign of an inability to plan and break down tasks. 2. THE WORKFLOW A. Initial Assessment & Delegation Glance & Decide: Upon receiving a new task from the CEO’s office, immediately assess if it requires your personal expertise or if it belongs to your team within 1 hour. Rapid Handover: Speed is essential. Hand the task over to your team immediately so they can begin work. Do not let tasks "sit" at the HOD level. Remember to "Buka Pili" to allow water to flow. B. Task Breakdown (The HOD’s Value-Add) Don’t Just "Throw" Tasks: A good HOD translates a click-up task by breaking it down by stages rather than just passing the end-goal to the team. Especially to intern or new executive yang belum fasih with the task. Milestones... --- - Published: 2026-04-08 - Modified: 2026-04-08 - URL: https://library.ebright.my/marketing/sop-photographer-taking-photos-videos-during-showcase/ Objectives To make sure we take proper photos for our students and parents memories from our showcase. Marketing also will use their photos for advertisement purposes Part A: Taking photos Picture 1: Must have EBRIGHT BANNER + SPONSOR BANNER LOGO (If any) + SHOWCASE BANNER as the backdrop Picture 2: Solo picture of them presenting in front of the stage (make sure take 1 potrait photo and 2 landscape photos) Picture 3 : Group Photo (Students Only) with Cert & Trophy Picture 4 : Family picture with cert and trophy on stage Picture 5: Group Photo (Students + Parents) with Cert & Trophy PART B: TAKING VIDEOS Must have EBRIGHT BANNER + SPONSOR BANNER LOGO (If any) + SHOWCASE BANNER as the backdrop Video 1 : Speech recording during their individual session Must have EBRIGHT BANNER + SPONSOR BANNER LOGO (If any) + SHOWCASE BANNER Sample Link: https://youtu. be/-3lCJkodVwY Video 2 : Group Video (Students) Shoutout (Thank you Sponsor XX) Sample Link: https://drive. google. com/file/d/1rS86h3Wt1CSQfhwYp1uZ5m0MWWwVdhYO/view? usp=sharing Video 3 : Group Video (Students + Parents) Shoutout --> WE DID IT! Sample Link: https://drive. google. com/file/d/10OQsI0AY1Q1J1zw118THlXHAtBV7ssiy/view? usp=sharing Naming Youtube Video YYYYMMDD GRADEC12 NAME --- - Published: 2026-04-07 - Modified: 2026-04-15 - URL: https://library.ebright.my/md-office/sop-transitioning-process/ 1. This SOP is meant for manager who has team member who is resigning AND new team member who is joining 2. A proper transitioning process is needed to ensure that tasks / project are properly transitioned to the new person within the stipulated timeframe. Transitioning for Full Timer Transitioning for Interns Referring to the given graph The typical duration for intern is 4 months or 16 weeks. Taking Intern B as a sample. The first 2 weeks (Transition IN) are normally spend on onboarding and getting use to the new department The last 2 weeks (Transition OUT) are spend on handover to the new intern/staffs. The actual effective week for intern to intern in ebright will be 12 Weeks. During the Transition IN --- - Published: 2026-04-07 - Modified: 2026-04-16 - URL: https://library.ebright.my/marketing/sop-showcase-flow-oc-use/ Objective To fixed the flow of the Showcase during the event day. This to make sure the flow is standardize and manpower are aware about their role and job scope. Registration Parents will need to to register their children first at the registration table. Upon registration, they will received the button badge of their respective grade. This badge need to wear on the right side. Instruct the parents to sit at the audience area, in front of the stage. Sash Area Students will need to go to sash area to wear the sash according to the branch. Floor Manager will need ask their branches and give the sash and tell them their number according to the student name list. Instruct them to sit at the student area according to their assigned number. Students Area Stage usher will make sure the students are sited before the event. Tell them they can't go anywhere until the session finish. Put the barricade besides the students. This will help to make them feel more serious on the terms they cant go anywhere during the session. Stage Area As soon as the session start, the stage usher will wait at the side of the stage. First part of the session will have group photo. Line up the students as soon as the session start according to the number. During this time, brief the first student where to stand so that the other can be at the centre. If too many student per session, the first... --- - Published: 2026-04-07 - Modified: 2026-04-14 - URL: https://library.ebright.my/marketing/sop-taking-individual-class-photos-for-posting/ Objectives To standardise how we take and share student photos for: Branch WhatsApp group update. Future use in marketing and ads (if approved by HQ) This SOP applies to all coaches and branch staffs who take photos during classes or events. General Guidelines (Applies to ALL Photos) 1. Student Privacy Only take photos of students who have photo/video consent from parents in our system. Avoid showing any personal data in the background (phone numbers, registers, etc. ) 2. Photo Quality Use a clear camera (any phone is okay as long as it's clear). Make sure the photo is: Bright (not too dark) Sharp (not blurry) Not tilted too extreme 3. Background & Appearance Check background: no mess, rubbish, or unrelated items. Ensure students and coaches look neat. 4. Individual Student Photos 4. 1 When to Take During their speech in class (natural, in-action shots). 4. 2 How to Take the Photo Mode Use Portrait mode (vertical) on your phone. Angle & Framing Take from the front or slight side angle, not from behind. Frame from about chest upwards so we can see: Their face clearly Microphone/hand gestures/ good body posture Avoid cutting off the top of the head or chin. Timing Capture moments when: They are speaking Their expression looks confident / focused (not blinking, not mid-yawn) 4. 3 Posting on WhatsApp Branch Group Where to Post Post class photos in the branch group according to ClickUp What to Avoid Do not write negative comments. Do not share sensitive personal... --- - Published: 2026-04-05 - Modified: 2026-04-14 - URL: https://library.ebright.my/hr-and-legal/sop-hr-recruitment-communication-brand-exposure-control-internal-use/ Purpose To ensure all HR have a standard recruitment communication: Protects Ebright’s brand positioning (premium, not “pasar malam”) Maintains identity clarity internally Controls when and where company identity is revealed Prevents misuse of internal communication platforms Strategic Positioning Ebright is positioned as a premium education brand. Recruitment must reflect: Selectivity Structure Growth environment NOT: Mass hiring Desperation Cheap positioning Platform-Based Communication Rules Internal Platforms (WhatsApp Groups, HOD, HQ) Rules: DO NOT use “Sara Recruit” or any alias identity MUST use real identity (Name + Role) DO NOT communicate using shared/office accounts Why: Prevent confusion To trace who's handling the tasks Ensure accountability Maintain leadership clarity External Recruitment Platforms Tier 1 (Allowed to Reveal Brand) Examples: JobStreet AJobThing Indeed LinkedIn Official hiring platforms Rules: Can use Ebright name Can use proper brand positioning Must follow official JD format Tier 2 (Controlled Exposure Platforms) Examples: Facebook groups Community pages Open marketplaces Rules: DO NOT use Ebright logo DO NOT reveal company name upfront Use generic positioning (e. g. “Kids Communication Academy”) Reveal company ONLY after candidate shows interest. Sample 0f Posting FB Group Execution SOP Posting Control SOP Rule 1: Limit Volume Max 1–2 posts per group per week Max 5 groups per day per recruiter More than this = looks desperate Rule 2: No Brand Exposure No Ebright name No logo No “public speaking academy” mention directly Replace with: “Kids Communication Programme” “Education-based training center” “Youth development environment” Rule 3: Positioning Angle (CRITICAL) Your ads right now likely attract: ? jobless... --- - Published: 2026-04-04 - Modified: 2026-04-16 - URL: https://library.ebright.my/optimisation/guidelines-sop-scrum-setup-hosting/ Purpose To ensure the Daily SOP Scrum is conducted in a structured and consistent manner, enabling timely updates, accountability, and alignment across HQ teams. Time Action Current PIC Before 11. 30am Confirm with Manager In-Charge / HOD whether the SOP scrum session is proceeding as scheduled today, the venue for today's session is as usual today. Salman 11. 30am Post scrum reminder in Ebright SOP Governance group using OD number. Template: Salman 11. 30am - 11. 45am Make sure main meeting room is set up and ready for scrum lights on aircond on table cleared chairs are properly placed 1 TV & 4 HDMI cables are working A4 papers, SOP handouts and blue & black pens on table (front, middle, back) Salman 11. 55am Display on TV screen SOP Scrum agenda slides Ebright SOP Anthem Sofia 12pm SOP Anthem Good afternoon everyone! Let's start today's session with our SOP anthem. Everyone stand up, clap and sing together Ying Chen 12. 05pm Announcement / Alignment / Presentation Sample script: Thank you everyone for being here on time. (Welcome & introduce if there's new joiners) Tue & Wed: revisit feedback, identify new SOPs Thur: continue SOP, report progresses Fri: Tester & Amendments, New announcement Sat: Submission, Next week SOPs Ying Chen 12. 15pm SCRUM Assign a PIC to check in with everyone every 15 mins, whether they are focusing in the session. All 12. 57pm Announcement / Closing Sample script: It's XXpm now. Attention everyone! xxxxx (if any announcement) 1pm. That marks... --- - Published: 2026-04-04 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/official-company-information-for-e-invoicing-purposes/ Company Name (Company's Registered Business Name)EBRIGHT SDN. BHD. Business Registration Number(Company’s SSM Business Registration Number)202101030304 (1430604-A) Tax Identification (TIN) (Company’s TIN assigned by IRB)C 26821677000Malaysia Standard Industrial Classification (MSIC Code)**5 digit number code represented company’s business nature and activity85499a - Personal Development Course/Motivational85499 - Other education N. E. C Sales and Service Tax (SST) Number (if applicable)N/A Business Address (Company’s Full Business Address)No. 21-2, Jalan USJ 10/1D, Taipan Business Centre, 47620 Subang Jaya, Selangor D. E, Malaysia. Business Activity Description (Description of Business Activity)To provide education soft skill development and training for kids and teens E-Invoicing Notification Email Addressfinance@ebright. my Contact Number (Company / PIC Contact Number)+60 11-3144 8351 (Finance) / +60 13-804 9201(Ms. Alyaa') Contact Person (Company / PIC Name)Ms Alyaa’ Date of E-Invoice Implementation1st July 2025 Bank Account Details History Ebright Public Speaking Academy (formerly SF Training Provider) was founded in 2016 by Kevin Khoo to provide specialized, professional public speaking training for children in Malaysia. It has grown from its 2016 roots to become a prominent, "battle-tested" center, growing from 20 HQ-owned branches to a franchised model with over 2,500 active students. Bank Details BankBank nameAccount NumberSWIFT CodeBank AddressMBBMaybank514235709267MBBEMYKLXXX21-2 Jalan USJ 10/ID, Taipan Business Centre, 47620 Subang Jaya, SelangorRHBRHB21231200098159RHBBMYKLXXX21-2 Jalan USJ 10/ID, Taipan Business Centre, 47620 Subang Jaya, SelangorPBBPublic Bank3236077632PBBEMYKLXXX21-2 Jalan USJ 10/ID, Taipan Business Centre, 47620 Subang Jaya, SelangorOCBCOCBC7081285016OCBCMYKLXXX21-2 Jalan USJ 10/ID, Taipan Business Centre, 47620 Subang Jaya, SelangorAMBAMBank8881060175425ARBKMYKLXXX21-2 Jalan USJ 10/ID, Taipan Business Centre, 47620 Subang Jaya, SelangorSCBStandard Chartered910409923713SCBLMYKXXXX21-2 Jalan USJ 10/ID, Taipan Business Centre,... --- - Published: 2026-04-04 - Modified: 2026-04-11 - URL: https://library.ebright.my/academy/sop-weekly-training-assessment/ 1. Purpose To ensure all coaches fully understand, apply, and demonstrate quality learning from weekly training sessions by implementing a structured verification and assessment system at the branch level. This SOP ensures: Training is not only attended but also effectively understood Branch Managers act as assessors and quality controllers Academy receives accurate, data-driven performance insights 2. Scope This SOP applies to all Branch Managers (BM). 3. Definitions HQ Training (Wednesday):Physical training conducted at HQ for Branch Managers. Training Assessment (LearnWorlds):Online assessment assigned to all coaches to evaluate their understanding of the training. Branch Verification:Process where the Branch Manager evaluates and validates each coach’s submission before reporting to HQ (Academy). 4. Roles & Responsibilities 4. 1 Academy Department Conduct weekly HQ training Upload assessment to LearnWorlds Audit BM submissions Identify training gaps 4. 2 Branch Manager (BM) Attend HQ training Cascade training to coaches Ensure all coaches complete the assessment Personally review ALL submissions in full Evaluate, provide feedback, and take action Submit a verified report via the official form BM is fully accountable for submission accuracy 4. 3 Coaches Complete the LearnWorlds assessment Submit quality work based on training 5. Process Flow Step 1: HQ Training (Wednesday) BM attends training at HQ BM ensures: Full understanding of the topic Clarity on the application Step 2: Branch Cascade (Within 48 Hours) BM sends the training assessment message to the respective branch WA group BM ensures all manpower is aware of the training assessment required BM states the deadline for the manpower... --- - Published: 2026-04-04 - Modified: 2026-04-28 - URL: https://library.ebright.my/operations/sop-intern-duty-roster/ Purpose To establish a structured and transparent system for assigning, managing, and monitoring intern duty rosters. It ensures fair task distribution, clear accountability, and efficient daily operations.   Scope This SOP applies to HQ interns from all departments as they are expected to carry out their assigned tasks, according to the duty roster provided by Operations Executive in the intern WhatsApp group.   Planning & Scheduling The duty roster follows a rotation system based on the current pool of HQ interns. Interns are assigned to different tasks every month to ensure fairness. Task assignments are in accordance with ongoing operational needs.   Roster Tasks The list of tasks that are applicable to the current situation are as such:   1. Meeting Room / Area Where: Office level 1 and 2.   a) Tables Arranged neatly. Papers and stationery are organised (if any). Any personal items left on the table are to be collected.   b) Chairs Pushed under the tables. 2 chairs per table.   c) TVs Switched on at the start of the day, displaying CCTVs of branches and dashboards according to the labels on the TV. Switched off at the end of the day before leaving.   d) Air Conditioner Switched off at the end of the day.   Examples   2. Rubbish Where: Office level 1 and 2   a) Small rubbish bins Bins in common spaces such as hallways are to be emptied into the main black bin *Every room has their own bins however it... --- - Published: 2026-04-03 - Modified: 2026-04-03 - URL: https://library.ebright.my/academy/sop-performance-improvement-plan-pip-for-coaches/ 1. Purpose To provide a structured and fair process to support coaches in improving their performance, ensuring consistent teaching quality, student experience, and operational standards across the academy. 2. Scope This SOP applies to all full-time and part-time coaches under the Academy Department who demonstrate performance gaps in teaching delivery, classroom management, or professional conduct. 3. When to Issue a PIP A PIP should be issued when: A coach consistently fails to meet teaching standards Feedback from students/parents indicates recurring issues Internal evaluations (e. g. , classroom observations, FA performance) show clear gaps Previous verbal/written reminders have not resulted in improvement 4. PIP Duration Standard duration: 14 to 30 days Duration depends on severity: Minor issues: 14 days Moderate issues: 21 days Major issues: 30 days 5. PIP Process Flow Step 1: Identify Performance Gaps Conduct evaluation using: Class observation Student performance Parent feedback Internal reporting Select TOP 3 CRITICAL AREAS ONLY (do not overload) Step 2: Define Improvement Areas Each PIP must clearly state 3 key improvement areas, for example: Classroom Engagement Instruction Clarity Professional Responsibility (punctuality/preparation) Step 3: Set Measurable Expectations Each improvement area must include: Specific behavior Expected standard How it will be measured Example Format: Area Current Issue Expected Improvement Measurement Classroom Engagement Students disengaged during activities Use at least 2 interactive activities per class Class observation checklist Instruction Clarity Instructions unclear, students confused Give step-by-step instructions with examples Student task completion rate Professional Responsibility Late to class preparation Be ready 10 mins before class starts... --- - Published: 2026-04-03 - Modified: 2026-04-29 - URL: https://library.ebright.my/md-office/sop-the-ebright-culture-manual/ Ebright Culture: The Four Pillars of Leadership Introduction: Scaling Through Alignment As we scale Ebright to a RM 9. 2M valuation and expand into international markets like Jakarta and China, alignment is our greatest asset. We move from being a "one-man show" to a Sovereign System. These 30 principles are categorized into four pillars to help you master the different dimensions of leadership at Ebright. PILLAR 1: EXTREME ACCOUNTABILITY This pillar focuses on the "Execution DNA" of Ebright. It’s about doing what we say we will do, when we say we will do it. 1. Punctuality Explanation: 9 AM means 9 AM at Ebright. Being on time reflects respect, discipline, and ownership of your role. Case Study: A BM starts a team huddle at 9:05 AM because "one part-timer is still parking. " Correction: Start at 9:00 AM sharp and hold that late comer accountable. We do not accommodate one person at the expenses of the entire group. Exercise: "The Cost of a Minute. " Task: Calculate: If 10 people wait 5 minutes for one late person, how many minutes of company productivity were stolen? Reflection: "If we stole RM 50 from the cash file, it’s a crime. Why is stealing 50 minutes of the team's time okay? " 2. Predict Their Excuses Explanation: Great leaders anticipate the reasons their team might fail. Address potential excuses upfront to set clear expectations. Case Study: You ask a staff member to call leads. Before they start, you say: "I know the CRM... --- - Published: 2026-04-02 - Modified: 2026-04-07 - URL: https://library.ebright.my/finance/scb-payment-execution-guide/ STEP 1 Login Details Email: alyaahussein02@gmail. com Group ID: 8MQ01846 Controsign QR: After typing in the Email and Group ID, you'll need to scan the QR code as seen below, using the Straight2Bank app (can be accessed via Ms Alyaa's phone). In the app, choose Digital Token to scan the QR (don't Login). After you'll see the menu below. Choose S2B Web Login or Approvals by QR code to scan and login the website. *Note: -) Can copy paste the credentials. -) Logging into the website needs approval from the Straight2Bank app STEP 2 Once inside the Straight2Bank app, there'll be the menu as seen below. Click the Menu tab on the top left. The Menu tab will look like this: What to click: Click Cash. Click Create. Click Payment. After clicking Payment, select Single Payment then Domestic Payment within the Single Payment menu. Click Proceed once everything is done. This is what the Domestic Payment looks like: My Reference: Type in Ebright SDN BHD (if the website tells you to change it, can change to something similar). Debit Account: Choose the 910409923713 account (you can check the list by clicking the magnifying glass icon on the right). After filling up the Account Details, you'll need to add a New Beneficiary for the Beneficiary Details. To do this click the plus icon on the bottom right. Once inside the New Beneficiary you'll have to fill up the form as seen below: Beneficiary Details Nickname: Type down what's being paid for... --- - Published: 2026-04-02 - Modified: 2026-04-03 - URL: https://library.ebright.my/operations/sop-branch-performance-review-bpr-execution/ 1. Objective To ensure consistent monitoring of branch performance, identify gaps in conversion, lead management, and manpower planning, and enforce operational standards across all branches. 2. Scope This SOP applies to all personnel responsible for conducting and participating in Branch Performance Review (BPR), including Operations Executives, Branch Managers (BM), and HQ representatives. 3. BPR Frequency & Schedule BPR is conducted weekly across 3 days: Wednesday Thursday Friday Attendance is mandatory for all assigned BMs. 4. Roles & Responsibilities 4. 1 BPR Host (Operations Executive / HQ Representative) Facilitate the session professionally and objectively. Identify performance gaps and probe for root causes. Ensure all discussions are aligned with SOP and company standards. Maintain neutrality with no biasness, representing HQ at all times. 4. 2 Branch Manager (BM) Prepare and present accurate data on: Leads & conversion Manpower arrangement Provide clear justification for performance gaps. Propose action plans for improvement. 4. 3 Secretary / Support Personnel Conduct BPR QAQC checks. Prepare findings to be presented during BPR. Ensure all verification is completed before the session to optimize time. 5. BPR Reporting Requirements Each BM must report the following: 5. 1 Leads & Conversion Total number of leads Number of confirmed trials Number of enrolments 5. 2 Manpower Reporting Current manpower is scheduled for the week and next week. Any absent manpower Replacement details: Who is replacing whom Which day(s) affected 6. Performance Benchmark Metric Expected Standard Conversion Rate Minimum 33% Confirmed Trial Rate Minimum 40% 7. Performance Review Protocol 7. 1 Conversion... --- - Published: 2026-04-02 - Modified: 2026-04-02 - URL: https://library.ebright.my/academy/sop-full-time-coach-coaching-hours-2-2-5-5/ 1. Purpose To establish a clear and standardised structure for full-time coach coaching hours, ensuring consistency, accountability, and optimal class delivery across all branches. 2. Scope This SOP applies to all full-time coaches across all Ebright branches. 3. Definition Coaching Hour: Any approved teaching, training, or coaching-related activity. Permanent Classes: Assigned weekly branch classes that coaches must prioritize. Add-On Coaching Hours: Additional coaching-related tasks beyond permanent classes. FA (Foundation Appraisal): Internal student assessment session. 4. Minimum Coaching Hour Requirement 4. 1 Weekday Requirement Full-time coaches must conduct: Minimum 2 classes per weekday Applicable days: Wednesday, Thursday, Friday, OR Thursday, Friday (based on branch operation) 4. 2 Weekend Requirement Full-time coaches must conduct: Minimum 5 classes for each weekend day, Saturday and Sunday 4. 3 Class Duration 1 class = 1 hour 15 minutes 4. 4 Special Adjustment Those who have black and white clearance for coaching hours adjustment ONLY are allowed to have different permanent class hours. 5. Priority of Coaching Hours Coaches must follow this priority order: Permanent Branch Classes (Highest Priority) Parent-Coach Meetup (Counted as 15 minutes per parent session) Assigned Replacement Classes (if any) FA training at the branch or online (if any) Add-On Coaching Activities All additional tasks must be scheduled around permanent classes, not replace them. 6. Add-On Coaching Hours (Recognized Activities) The following activities are recognized as coaching hours only after the minimum class requirements are fulfilled: 6. 1 Specialty & Competition Training Includes: World Scholar’s Cup (WSC) Training Trinity Training TEDx Training Talk... --- - Published: 2026-04-01 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/ocbc-payment-execution-guide/ STEP 1 Login Details Organisation ID: BVEBRIGHTSB User ID: NURULABAH Password: Olx9Iab8$_$ *Note: -) Can copy paste the credentials. -) Logging into the website needs approval from the OCBCMobile app (can be accessed via Ms Alyaa's phone). STEP 2 Once logged in, click the Transactions option. For payments to other OCBC accounts, click An OCBC account, and payments to accounts from other banks, click A bank locally. An OCBC account For other OCBC accounts, fill up the form as seen below: Your Account: Choose account 7081285016 (can click the arrow on the right to show the list of options). Value Date: Date of the transaction. Amount: The amount that's listed in the Payment Request. Transfering money to: Choose Another OCBC Account. Beneficiary Account No: The Account Number listed in the Payment Request. Beneficiary Name: The Account Name listed in the Payment Request. Beneficiary Resident Status: Choose Resident. Purpose of Payment: Take from the Details listed in the Payment Request. After the details are filled up, click Submit. A Bank Locally For accounts from other banks, fill up the form as seen below: Your Account: Choose account 7081285016 (can click the arrow on the right to show the list of options). Value Date: Date of the transaction. Amount: The amount that's listed in the Payment Request. Transfer money via: Choose Bank Account. Transfer Type: Choose Fund Transfer Beneficiary Bank Name: The Bank listed in the Payment Request. Beneficiary Account No: The Account Number listed in the Payment Request. Recipient's Reference: Take... --- - Published: 2026-04-01 - Modified: 2026-04-02 - URL: https://library.ebright.my/academy/sop-renewal-claims-for-full-time-coaches/ 1. Purpose This SOP exists to help Full-Time Coaches manage renewals as a branch retention outcome. not an individual-only task, by giving a clear, repeatable way to record renewal claims. This SoP will be valid only from March 2026 until April 2026. With this SOP, a Full-Time Coach can: Take ownership of branch renewals and drive retention performance consistently. Support and guide PT coaches with follow-ups, renewal scripts, package recommendation, and parent handling, then ensure renewals are properly captured. Keep renewal tracking clean and easy (especially when handling multiple students, siblings, and mixed packages) using one standard format. 2. Scope This SOP covers: How to calculate renewal claim amounts (based on terms) Who is eligible to claim The branch-based renewal claim policy How to key in renewals in AutoCount Payroll ? Salesperson Incentive Required documents to attach (Invoice + Receipt/Proof) 3. Eligibility (Who Can Claim) Renewal claiming eligibility is based on the coach’s staging level (appointment status and branch leadership responsibility). This staging ensures that claim rights align with the coach’s role scope and accountability. Level 1 — Probation Coach (Probation Period) Claim eligibility: Not eligible to claim (cannot submit renewal claims under any category). Expected role: Support renewal operations (documentation collection, parent follow-ups, reminders, scheduling assistance) under guidance of senior coaches. Learn the standard renewal and PCM process, but do not act as the claimant. Level 2 — Confirmed Coach Claim eligibility: Eligible to claim self-renewals only (renewals directly handled/closed by the coach). Expected role: Execute renewals based on... --- - Published: 2026-04-01 - Modified: 2026-04-22 - URL: https://library.ebright.my/optimisation/sop-opening-dashboards-main-area/   TV 1 (Top) – Branch Distribution Dashboard Access Portal: Double-click the Ebright Dashboard icon on the desktop home screen. Authentication: Log in using the following administrative credentials: Email: main@ebright. my Password: Main@2026D 3. Navigation: Locate the Optimisation section and select the Branch Distribution button. 4. Auto-Refresh Setup: Activate the browser extension located in the top- right corner, select Auto Refresh, and configure the interval to 500s. 5. Display Mode: Click the three-dot menu (?) in the top-right corner and select Full Screen to optimize the view. TV 2 (Middle) – GHL Dashboard Access URL: Type app. ebright. my into the browser address bar. Select the specific direct link as highlighted in the reference image. 2. Dashboard Selection: Click the dashboard dropdown menu (located next to the "R3" label) and select the (Default) LS TO GHL MAIN view. 3. Display Mode: Click the three-dot menu (?) in the top-right corner and select Full Screen. TV 3 (Bottom) – Marketing Performance Dashboard Access Portal: Open the Ebright Dashboard and log in using the main account. Navigation: Scroll to the Marketing section and select the Marketing Performance button. 3. Display Mode: Click the three-dot menu (?) in the top-right corner and select Full Screen to complete the setup.   --- - Published: 2026-04-01 - Modified: 2026-04-04 - URL: https://library.ebright.my/marketing/sop-how-to-qaqc-ebright-website/ Objective Ebright website is one of the platform where parents will do their research about us. It is important to keep on maintaining our website and keep the parents know what's the update of Ebright. Here's the link: https://www. ebright. my This is the first page when you clicked the link: Checklist to QAQC Website 1. Universal Link & Button Audit Every Button: Click every single button on the homepage and sub-pages. Click all buttons in Homepage Click all subpages in every button Every Link: Open every link to ensure it directs to the correct destination. Sub-layer Check: Once inside a sub-page, click all links within that page again (Second Layer check). Example: Go to Our Story page, and click Our Team sub-page Click Right at the button and open in the new tab. If the correct form, its good! If not, alert the PIC WhatsApp Links: Test every WhatsApp button to ensure it links to the correct branch phone number (not a duplicate or wrong branch). If its got here and the automated chat also there, its good! If not, need to report to the PIC 2. Content & Visual Integrity Information Accuracy: Check stats (e. g. , Change "15,000 students" to "20,000 students" if outdated). Visual Alignment: Look for "off-track" elements (non-centralized text, overlapping images, or weird blank spaces). Image Congruency: Evaluate if images are professional and "congruent" with the brand. Replace if they look "not nice" or outdated. Spacing QC: Ensure consistent spacing between blocks (Look for... --- - Published: 2026-04-01 - Modified: 2026-04-14 - URL: https://library.ebright.my/md-office/sop-effective-scrumming-method-by-ceo-2/ Key Observation -No breakdown by hour -Lack of monitoring base on 30 mins basis or even hourly basis -Instructions are too vague --- - Published: 2026-04-01 - Modified: 2026-04-01 - URL: https://library.ebright.my/md-office/sop-identifying-talent-nurturing-to-hiring-full-timer-2/ SOP : Identifying Talent : Nurturing to Hiring Full Timer --> eg OD have to nurture talent from 1. 5months ago --- - Published: 2026-03-31 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/pbb-payment-execution-guide/ STEP 1 Login Details Company ID: Ebright User ID: EBRIGHTALYAA Password: Ebr1ght$_$Al *Note: -) Can copy paste the credentials. -) Logging into the website needs approval from the PB Entreprise app (can be accessed via Ms Alyaa's phone). STEP 2 After logging in, you'll see the menu below: Click on Fund Transfer. Other PB Accounts If the bank account you're transfering to is another PUBLIC BANK account, then click To Own / PB Account and New Transfer (New Transfer option is within the To Own / PB Account menu). For Transaction Details fill in as seen below: Method of Transfer: Choose Other PB Account if transfering to a 3rd party PBB account. From Account: Choose 3236077632 (the list of accounts can be seen when you click on the arrow on the right. Beneficiary Amount No: Fill in the Account Number that was listed in the Payment Request. Recipient Reference: Fill in the Details that was listed in the Payment Request. Other Payment Details: Type in Ebright SDN BHD. Amount: Fill in the Amount that was listed in the Payment Request. After filling in the Transaction Details, click Add To List. After Add To List, the transaction will be put in Added Transactions. If all the details are correct you can click Next (If you want to Delete or Edit the Added Transaction, click the three dots icon on the right). Other Bank Accounts If the bank account you're transfering to is from another bank, then click To Other Bank Account... --- - Published: 2026-03-31 - Modified: 2026-04-03 - URL: https://library.ebright.my/hr-and-legal/sop-professional-communication-autonomy/ Code of Conduct and Professionalism As part of the internship program at Ebright, interns are expected to conduct themselves in a professional and responsible manner throughout the internship period. The internship is designed to provide practical workplace exposure and to help interns transition from an academic environment to a professional working environment. Interns are expected to demonstrate the following professional standards: Responsibility and accountability in completing assigned tasks and fulfilling internship duties Professional communication when interacting with supervisors, colleagues, and clients Respectful behaviour towards all staff members and individuals in the workplace Punctuality and reliability in attending work and scheduled activities Confidentiality in handling company information, internal processes, and workplace discussions Interns are also expected to follow all company policies, operational procedures, and workplace guidelines throughout the internship. Maintaining professionalism is an important part of the learning experience, and interns are encouraged to approach their internship with a positive attitude, willingness to learn, and respect for workplace standards. 1. Core Communication Policy To maintain a professional environment and ensure direct accountability, all communication regarding internship matters must be conducted directly with the intern (No parents allowed). The company strictly prohibits the involvement of parents, guardians, or family members in professional decision-making, problem-solving, or dispute resolution. 2. Implementation by Employment (No External Party) Purpose: To foster the transition from student to professional. Rule: Interns are the sole points of contact for their learning objectives, scheduling, and performance reviews. Engagement: If an external party contacts the company to discuss an intern’s progress... --- - Published: 2026-03-31 - Modified: 2026-04-24 - URL: https://library.ebright.my/operations/sop-clickup-reporting-templates/ Purpose To standardize the method of submitting branch updates, specifically regarding the capture of screenshots (e. g. , new enrolment receipts) and their corresponding captions. This ensures that all essential details are transmitted without omission and that the reporting style remains uniform across all branches.   Scope This SOP outlines the exact screenshots required for various transactions and the specific captioning templates to be used. Following this format is mandatory to enable Ebrighters to efficiently use the WhatsApp search function to retrieve specific records or keywords.       List of Branch Reporting Formats     1. Guidelines for Clock In and Clock Out Employee Attendance Guideline for Clock In and Clock Out   2. Clock-in (start of shift) Screenshot of AutoCount Attendance. Caption: clocked in     3. Clock-out (end of shift) Screenshot of AutoCount Attendance. Caption: clocked out     4. CC Machine opening test Picture of the opening test receipt. Caption: opening     5. CC Machine closing settlement Picture of settlement receipt. Caption: settlement       6. Speaker playing during opening 10s video of the speaker playing music. Caption: 9. 00 a. m. speaker on     7. Speaker charging (closing) Picture of the speaker being charged Caption: 6. 00 p. m. speaker charging     8. Transaction Receipts Picture of the receipt. a) Physical receipt Caption: , (if any) , Sales: Coach:   b) AMEX physical receipt Only use this format if the receipt clearly shows AMEX MID Code: , (if any) , Sales:... --- - Published: 2026-03-31 - Modified: 2026-04-16 - URL: https://library.ebright.my/optimisation/lead-form-directory/ Purpose To ensure all incoming leads are captured using the correct form so that data remains organized and the source of each lead can be accurately tracked. Form Links Please bookmark the following forms for easy access: Roadshow Leads https://www. ebright. my/trial-class-roadshowUse this form for contacts collected during roadshows and promotional events. Trial Walk-ins https://www. ebright. my/trial-class-walk-inUse this form for individuals who visit the centre directly to inquire or attend a trial session. Self-Generated Leads (SGL) https://www. ebright. my/trial-class-self-generatedUse this form for leads generated directly by staff through personal contact or direct contact. General Trial Class Form https://www. ebright. my/trial-classesUse this form for general trial class sign-ups from standard channels (Paid Campaign). Other Leads https://www. ebright. my/trial-class-othersUse this form for leads that do not fall under the categories listed above. SGL/Roadshow Email Template For Self Generated Leads (SGL) / Roadshow, if don't have email for the leads, Use this method and format of email in the email field. ebright(branch code)(date of filling up the form )_(sequence of lead)@gmail. com Example of email: first lead 22/11/2025 ebrightst20251122_01@gmail. com second lead 22/11/2025 ebrightst20251122_02@gmail. com first lead 23/11/2025 ebrightst20251123_01@gmail. com second lead 23/11/2025 ebrightst20251123_02@gmail. com This is to prevent duplicated leads if using the same branch email under Self Generated Leads/Roadshow. #roadshowform #sglform roadshow form sgl form --- - Published: 2026-03-31 - Modified: 2026-04-09 - URL: https://library.ebright.my/marketing/sop-how-to-invite-parents-for-foundation-appraisal/ Objective This SOP is to show how do we invite parents for Foundation Appraisal. This is to make sure all branches use the same method to blast to parents. Blast in Aone Announcement As soon as Marketing announce the date in BPR, please make sure to do this announcement the same day. Send the screenshot of this announcement posted in Branch group and tag Marketing Department. In Aone, open announcement Go to Create the announcement for foundation appraisal invitation In Recipients tab, select your branch school. Select Students as the recipient group. Make sure the select recipients is All Students. In Title & Body go to title and put " IT’S FOUNDATION APPRAISAL TIME! " this as the title. In the content part, use this template message Hi Parents! We would like to inform you our April Showcase 2026 details. Updated Venue:IOI Puchong Mall (4th – 5th April 2026)Spanish Steps, Sunway University (18, 19, 25 & 26th April 2026) Showcase Timings: • 10:30 AM To ensure a smooth arrangement for your child’s Official Foundation Appraisal, we are currently gathering confirmations from parents who are interested to participate. If you would like your child to take part (including those who have indicated interest earlier), kindly WhatsApp us at 010-235 8351 to inform us of your interest and preferred date/time. Important Reminders: • This appraisal is part of the syllabus and included in the package (no additional fees). • Slots are limited and allocated on a first-come, first-served basis. (Registration will be... --- - Published: 2026-03-31 - Modified: 2026-03-31 - URL: https://library.ebright.my/sop-how-to-liase-with-printer-company-and-use-printer-internal-use/ Login Page – Ebright Library Ebright Library Username or Email Password Remember Me Forgot Password? Having trouble? Contact Support via WhatsApp Ebright Sdn. Bhd. No: 202101030304 (1430604-A) All Rights Reserved. Facebook TikTok Instagram Dribbble LinkedIn error: Content is protected --- - Published: 2026-03-31 - Modified: 2026-04-25 - URL: https://library.ebright.my/operations/sop-manpower-scheduling-system-for-branch-managers/ https://docs. google. com/spreadsheets/d/18V9iH4NZi5FWcVWnHxuDcPE_2Vs4_uXaEmR6wKqdPPE/edit? usp=sharing Initial Manpower Arrangement Date Tag names Only update in your branch's tab. DO NOT edit the other tabs. One manpower can only be one role at a time. (e. g. if they are a coach at 2. 45pm, they can't be an executive at the same time)   PART 1 — LOGIN CREDENTIALS Branch Email Password Ampang ebrightampang@gmail. com @EbrightAMP6 Klang ebrightklang@gmail. com @EbrightKLG6 Bandar Seri Putra ebrightbandarseriputra@gmail. com @EbrightBSP6 Rimbayu ebrightrimbayu@gmail. com @EbrightRBY6 Setia Alam ebrightsetiaalam@gmail. com @EbrightSA6 Kota Warisan ebrightkotawarisan@gmail. com @EbrightKW6 Important: Do not share your credentials with anyone outside your branch.   PART 2 — HOW TO LOGIN Open your browser and go to: portal. ebright. my You will be directed to the login page Enter your branch email and password Click Sign In You will be redirected to the Home page     PART 3 — PLAN A NEW WEEK This is done every week before the week starts. (is should be one 2 weeks ahead) Step 1 — Go to the Manpower Schedule page From the homepage, click HRMS Click Manpower Planning You will see the Manpower Planning page with the following buttons:     Button Purpose Plan New Week Use this to create a new weekly schedule. Always start here if you haven't planned the current week yet. Update Manpower Schedule Use this to view and make adjustments to a previously submitted schedule. Archive Overview Use this to view past schedules in read-only mode. No changes can be made... --- - Published: 2026-03-30 - Modified: 2026-04-03 - URL: https://library.ebright.my/finance/amb-payment-execution-guide/ STEP 1 Login Details User ID: EBRIGHTALYAA Password: Ebr1ght$Al *Note: -) Can copy paste the credentials. -) Logging into the website needs approval from the AMBankBiz app (can be accessed via Ms Alyaa's phone). STEP 2 Once logged in, click the Perform Transaction option. Then choose Local Transfer. Once inside the Local Transfer menu, fill up the form as seen below: Transfer From: Transfer from account 8881060175425 (can press the arrow icon on the right to show the list of accounts). Transfer To: Choose New Recipient. Recipient Bank: Choose the Bank name that was stated in the Payment Request. Recipient Account Number: Choose the Account Number that was stated in the Payment Request. Recipient Name: Choose the Recipient Name that was stated in the Payment Request. Recipient Resident Status: Click Resident. The second part of the form is filled as seen below: Transfer Amount: Choose the Amount that was stated in the Payment Request. Transfer Type: Choose Fund Transfer Transfer Date: Date of when the transaction was made. Recipient's Reference: Take from the Details that was stated in the Payment Request. Other Payment Details: Type in EBRIGHT SDN BHD. After clicking Next and reviewing the details, click Confirm. Payment request can then get approved via Ms Alyaa's phone. --- - Published: 2026-03-28 - Modified: 2026-04-15 - URL: https://library.ebright.my/md-office/sop-c-suite-hod-daily-routine/ Overview This SOP is designed based on CEO daily routine for C-Suite executives and Heads of Department (HOD) managing a team of 5 or more people. At this level, your primary role is to amplify your team's value — not to be the hardest worker in the room. Your job is to create value for your entire department, help your team members avoid firefighting, and ensure their daily actions are aligned with departmental goals. This guideline is based on the CEO's current management style. Use it as a benchmark and adapt it to suit your own leadership style. 1. Pre-Work Preparation (Before 9:00 AM) 1. 1 Review the Big Picture Begin each morning by reviewing the company and department as a whole through your dashboard and quarterly planning board. Follow this hierarchy of daily thought: 1. 1. 1 Look at the 1-year goal 1. 1. 2 Look at the quarterly target 1. 1. 3 Look at the monthly milestone 1. 1. 4 Look at the weekly tasks Ask yourself: Are we on track? Does anything need to change based on current circumstances? 1. 2 Capture and Review Random Ideas Throughout non-working hours, random ideas will surface. Do not ignore them. Record voice notes to yourself via WhatsApp or any preferred tool Compile these notes before your morning meeting This ensures no good idea is lost between your off-time and work-time 1. 3 Check Your Calendar Review today's meetings — are there any last-minute changes? Scan the next few days or... --- - Published: 2026-03-27 - Modified: 2026-03-27 - URL: https://library.ebright.my/academy/sop-how-to-handle-our-ebright-syllabus-secret-for-internal-use/ 1. Purpose To ensure all Ebright syllabus materials remain strictly confidential and protected from unauthorised distribution, duplication, or misuse.   2. Scope This SOP applies only to Academy Executives and Approved PICs who are authorised to: Share (under controlled conditions) Edit Modify Produce Review   3. Confidentiality Principle All Ebright syllabus content is classified as: STRICTLY CONFIDENTIAL – INTERNAL USE ONLY At no point should the materials be: Shared externally without control Sent via downloadable format Duplicated or reproduced without approval     4. Approved Sharing Methods (External Feedback Only)   4. 1 Method 1: Physical Review Session (Preferred Method)   Purpose: To gather feedback in a controlled environment.   Procedure: Print the required workbook materials (only the minimum necessary). Conduct the session physically with participants. Clearly inform participants: Materials are confidential No taking photos or copies No removal of materials After the session: Collect ALL printed materials immediately Verify total copies returned Disposal Process: Option A: Shred all documents using a shredder Option B: Place all materials into a designated disposal box for destruction Responsible Person: Academy Executive / PIC must ensure full disposal is completed     4. 2 Method 2: Virtual Review Session (If Physical is Not Possible)   Purpose: To allow controlled viewing without content distribution.   Procedure: Schedule a live virtual meeting (Zoom / Google Meet). Share content ONLY via screen sharing.   STRICTLY PROHIBITED: Sending Canva links Sending PDF files Sending Google Drive links Sending screenshots or images Any downloadable or shareable format During... --- - Published: 2026-03-27 - Modified: 2026-04-07 - URL: https://library.ebright.my/finance/how-to-pay-investor-payment/ 1. Purpose This SOP outlines the process for the Finance Team to prepare, verify, approve, and process investor payments based on the official calculation sheet to ensure accuracy, transparency, and proper authorisation. 2. Payment Preparation Step 1: Select the Correct Month Open the investor calculation sheet Identify the payment month section (e. g. Investor payment is done monthly. If the current month is April 2026, create a new table labelled “April 2026 Calculation”. ) Ensure the Profit Month corresponds correctly 1. Make sure to select all the data from the previous month, press it in a way where its blue at the top and then press "Insert 5 columns to the right". 2. Copy all the branch and profit month info from the previos data so it will look like this. 3. Go to sales tracking autocount and since from the profit month its FEB 2026 choose the FEB sales ( pick the fees received ) 4. Copy the value for Revenue, Cost of sales & Expenses from autocount and paste it in the investor table for that branch 5. For the This Month's Holding (RM) row, make sure to adjust the amount by Final Profit (RM) - Actual Paid (RM, take from last month value )= This Month's Holding (RM) for exmaple : 14,408. 74 - 7,596. 01 = 6811. 73 (round it up 6800, the nearest hundered)And continue for the other branch Step 2: Input & Verify Data (AutoCount Reference) Update all figures based on AutoCount records, including:... --- - Published: 2026-03-27 - Modified: 2026-04-01 - URL: https://library.ebright.my/finance/interbank-transfer-process/ 1. Purpose This SOP outlines the process for managing interbank transfers to ensure all company bank accounts maintain sufficient balance and funds are centralised appropriately. 2. Cashflow Review Step 1: Check Cashflow Table Refer to the cashflow table: Review the latest bank balances for all accounts 3. Transfer Criteria Step 2: Maintain Minimum Balance Ensure each bank account maintains a minimum balance of RM20,000 Step 3: Identify Excess Funds If any bank account balance exceeds RM20,000, proceed with transfer If the balance is RM20,000 or below, no transfer is required 4. Transfer Execution Step 4: Transfer Excess Funds to CIMB For accounts exceeding RM20,000: Transfer RM10,000 to the CIMB account Example: If RHB balance = RM21,000 ? Transfer RM10,000 to CIMB If RHB balance = RM19,000 ? No transfer required 5. Important Notes Always refer to the latest cashflow data before making any transfer Do not proceed with transfer if it causes the account to fall below operational needs Ensure all transfers are properly recorded for tracking and reconciliation --- - Published: 2026-03-27 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/how-to-pay-credit-card-payment/ 1. Purpose This SOP outlines the process to ensure both designated bank accounts maintain sufficient minimum balance for daily operational usage based on the cashflow sheet. 2. Account Reference (As per Cashflow Sheet) 3117 ? shown as “3117” in the cashflow sheet 9377 ? shown as “Public Bank Debit Card” in the cashflow sheet 3. Account Access Step 1: Log in to Bank Accounts Log in to both accounts: 3117: Public Bank Debit Card ( 9377 ): 4. Procedure to Check Bank Balance After accessing the link for the 3117 account, the login details can be found in Google Keep. 2. After logging in, the screen should appear as shown below. Click on the “Account” section to proceed to the next step. 3. Then, click on “More” at the bottom right of the screen. 4. From this page, you can view the balance of the 3117 account. For the Public Bank Debit Card (9377), after accessing the link, the page should appear as shown below. Copy and paste the password from Google Keep to log in. 1. After logging in to the PBB account, the page should appear as shown below. Click on “Account Management” at the top left to proceed. 2. The amount highlighted in the red box below represents the available balance for the 9377 debit card. 4. Balance Verification Step 2: Check Current Balance Refer to the Cashflow Sheet: Check balances under: 3117 Public Bank Debit Card Ensure both accounts maintain a minimum balance of RM10,000For 3117... --- - Published: 2026-03-26 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/rhb-payment-execution-guide-2/ STEP 1 Login Details Corporate ID: 190652 User ID: ebrightalyaa Token Passcode: -) Open the RHB Reflex app on Ms Alyaa's phone. -) This menu will show up: Choose SECURE PLUS. -) Choose ebrightaly from the SECURE PLUS menu: -) It'll ask for the PIN PIN: 32744480. -) This menu'll show up after: Choose Token Passcode, then copy down the number for the login. *Note: -) Can't copy paste the credentials, so you'll have to input the details manually. STEP 2 Once inside RHB, it'll show this menu: Click on Payment, then Domestic. You'll be given a couple options, click Intra Fund 3rd Party Transfer for transfers to other RHB accounts, and IBG for transfers to bank accounts that aren't RHB. Intra Fund 3rd Party Transfer -) For the From Account, click the magnifying glass icon then choose the first number that shows up (21231200098159). -) For To Account, put in the bank account that's stated in the Payment Request. Do this for the Amount and Recipient Reference aswell (they're based on the Payment Request). -) For Other Payment Details, put in EBRIGHT SDN BHD. IBG -) Set Payee Details Resident Status as Yes. -) For Beneficiary Bank, choose the bank that's stated in the Payment Request. -) The remaining steps are the same as Intra Fund 3rd Party Transfer. STEP 3 After clicking Continue for either 3rd Party or Interbank transfer, you'll need to scan the Controsign QR as seen below: First, you need to scan the Controsign QR... --- - Published: 2026-03-26 - Modified: 2026-04-08 - URL: https://library.ebright.my/finance/refferal-payment/ 1. Purpose To standardize the verification, approval, and payment process of referral incentives, ensuring accuracy, compliance, and proper financial control. 2. Scope This SOP applies to the Finance Department in handling referral incentive claims across all branches. 3. Definition Referrer (Parent A): Existing parent who refers a new student Referee (Parent B): New parent who enrolls their child into Ebright Successful Referral: A referral that meets all eligibility and verification requirements 4. Eligibility Criteria Finance must ensure ALL conditions below are fulfilled before approval: 4. 1 Attendance Requirement The referred student must complete a minimum of 6 classes. This are the step to find in in AONE StepsExampleStep 1: Open AONEStep 2: After that open Student (Pelajar) and click the studentStep 3: Lastly, verify the student’s attendance record. If the attendance reflects more than six completed classes, the referral will be considered valid. 4. 2 Relationship Verification Proof must show Parent A & Parent B knew each other prior to enrollment Acceptable proof: WhatsApp conversation Photo evidence Any clear communication ExplanationExampleFor the referral to be considered valid, proof must be provided in the form of a WhatsApp conversation that clearly shows both parties knew each other prior to enrolling the child into Ebright. The conversation must include visible dates to verify that the relationship existed before the enrollment. For example, if Parent A refers “Ebright Alyaa,” and “Ebright Alyaa” enrolls on 2 April 2026, Parent A must provide WhatsApp conversation history demonstrating that both parties knew each other prior to... --- - Published: 2026-03-26 - Modified: 2026-04-15 - URL: https://library.ebright.my/finance/refund-payment/ 1. Purpose This SOP outlines the process for the finance team to review, verify, and process refund requests to ensure all cases are accurate, justified, and properly approved before any payment is made. 2. Eligibility Criteria Finance must ensure that the refund request meets the following conditions: The student has attended at least 6 classes (unless under approved exceptions) The refund falls under valid cases such as: Genuine dissatisfaction Double payment cases The case has been reviewed by BM and approved by RM 3. Refund Review & Verification Process Step-by-Step of Refund Review & Verification Process: Step 1: Review Refund Submission Check the Refund Form and Refund Tracking Sheet Ensure all required fields are completed Step 2: Verify Supporting Documents Confirm the following documents are provided: Original payment receipt (mandatory) Aone attendance record (to verify minimum 6 classes attended) Supporting documents and parent communication (e. g. WhatsApp conversation) Whatsapp's chat historyOriginal receipt AOne attendance record Step 3: Verify Operational Approval Ensure: BM has attempted to resolve the issue with the parent RM has been involved and approved the refund If not fulfilled, return or reject the case Step 4: Finance Validation Call The Finance team must contact the parent on behalf of HQ to perform a final validation prior to processing any refund request. : During the call, the Finance PIC is required to: Confirm the parent’s intention to proceed with the refund request Verify all relevant details (student name, programme, payment amount, and payment date) Clearly understand and document... --- - Published: 2026-03-26 - Modified: 2026-04-14 - URL: https://library.ebright.my/finance/petty-cash/ 1. Purpose To standardize the process of petty cash reimbursement and ensure proper financial control, documentation, accountability, and audit compliance. 2. Scope This SOP applies to the Finance Department in reviewing, verifying, and processing petty cash reimbursement requests across all branches and departments. 3. Policy Statement Effective immediately: Only Branch Managers, Regional managements, and Head of Department are authorized to submit petty cash reimbursement requests. Requests submitted by non-authorized (Ex: Intern, Part Timers, etc. ) personnel will not be processed. If an executive or coach submits a request on behalf of a department, written approval must be obtained from the Head of Department or Branch Manager. This approval must be in clear “black and white” (Proof) form, confirming that the individual is authorized to request petty cash on behalf of the respective branch or department. The same individual must submit the petty cash request consistently each month. For example, it is not allowed for the Head of Department to submit in January and an executive to submit in February. If an executive is assigned to submit the claim, prior approval must be obtained from the Head of Department. Once approved, the same executive must continue to handle the monthly submissions consistently. 4. Roles & Responsibilities RoleResponsibilityStaff (Non-Manager)For staff, if personal funds are used to purchase items on behalf of the branch or department, reimbursement must be requested through the respective Branch Manager or Head of Department. Branch / Department ManagerFor Branch Managers and Heads of Department, the petty cash logsheet... --- - Published: 2026-03-25 - Modified: 2026-04-14 - URL: https://library.ebright.my/finance/sop-how-to-generate-invoices-in-aone/ 1. 0 INTRODUCTION This Standard Operating Procedure (SOP) outlines the proper procedures for Branch Managers to generate invoices accurately using the AOne system. The purpose of this guideline is to ensure that all invoices are prepared in accordance with the correct payment type and are properly recorded for financial tracking and reconciliation. It is essential that all invoice details are completed accurately prior to submission to the Finance Department to prevent discrepancies, delays in processing, and errors in financial reporting. 2. 0 GENERAL REMINDER All Branch Managers are responsible for ensuring that the information entered in the invoice, including student details, class information, payment type, and payment amount, is accurate and consistent with the actual transaction received. Any errors or omissions may result in delays in financial processing and reconciliation. All Branch Managers must generate the invoice immediately upon receipt of payment from parents. No delays are permitted under any circumstances. The only exception applies if the payment is made on a Branch Manager’s or Coach’s designated off day, in which case the invoice must be generated on the next working day. 3. 0 MANDATORY INVOICES TIMING Immediate Invoices Requirement Invoices must be generated on the same day payment is received. Under no circumstances should invoice creation be delayed. Timely issuance of invoices ensures proper tracking of revenue and prevents discrepancies during financial reconciliation. 4. 0 STUDENT CREATION RULE 4. 1 Student Profile Creation Before Complete Registration Branch Managers are not required to wait for parents to complete registration forms.... --- - Published: 2026-03-25 - Modified: 2026-03-28 - URL: https://library.ebright.my/marketing/sop-item-preparation-for-monthly-showcase/ Objective A part of having a showcase, Marketing team need to make sure all items are prepared before the showcase and all the items replenishment complete.   How to Check for the Item Checklist In the table below, click the Hyperlink according to the month of the showcase. Month Mastertracker April April Mastertracker May May Mastertracker June June Mastertracker July July Mastertracker August August Mastertracker   Minus week is the countdown to the day of the event. Make sure to always check the items based on minus week in Mastertracker for every showcase to avoid from last minute buying item or amend certificates.     One of the most crucial items we need to prepare is certificates for the participants. There are steps on how to make sure the names and grade are correct. Make sure to get the tracklist from Branch Managers 2 weeks from the date of the showcase. Doublecheck the names and grades in AOne to see if its the same. - If same, left if be- If not same, amend it Sent PDF certificates to Icors (chat using Marketing WA) Get quotation from them and pay with Petty Cash Marketing (approval from Ms Maizatul) Paid Icors before collect the certificates Doublecheck if all the names printed.   --- - Published: 2026-03-25 - Modified: 2026-05-02 - URL: https://library.ebright.my/md-office/sop-wins-integrating-sustaining-new-initiatives/ Task VS Initiative Please identify if this is a Task or an Initiative before delegating. For Initiative, continue with this SOP. For Task, stop here and refer to SOP: WORK Framework - Delegating a One-Off New Task   The Core Difference: Change vs. Maintenance The easiest way to explain it is through the Outcome. Feature Task (The "Do") Initiative (The "Build") Objective To complete a specific action. To improve or change a system. Duration Can be short or long, but it ends. Usually long-term with lasting impact. Integration Standalone; doesn't change how we work. Must be integrated into our permanent SOPs. Example Opening a bank account. Setting up a New Branch Operations System.   Why "Long Lead" Tasks aren't Initiatives Your team might get confused because opening a bank account (a Task) can take weeks of follow-up. They might think, "It's taking a long time, so it must be an Initiative! " Correct them here: * A Task can be slow (waiting for the bank), but once it’s done, the work is over. You don't need to "run" the task every day. An Initiative creates a "new normal. " If you are building a system to automate bank reconciliations, that is an initiative because it changes the workflow forever. Upon identifying whether it's a Task or Initiative, you may move on the the following 4 stages.   Comparison for your Training Manual Framework Meaning Best For... W. I. N. S. Why, Initiation, Integration, Sustaining Initiatives: Building a new branch, a... --- - Published: 2026-03-25 - Modified: 2026-03-25 - URL: https://library.ebright.my/md-office/sop-identifying-talent-nurturing-to-hiring-full-timer/ Login Page – Ebright Library Ebright Library Username or Email Password Remember Me Forgot Password? Having trouble? Contact Support via WhatsApp Ebright Sdn. Bhd. No: 202101030304 (1430604-A) All Rights Reserved. Facebook TikTok Instagram Dribbble LinkedIn error: Content is protected --- - Published: 2026-03-24 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/cimb-payment-execution-guide/ STEP 1 Login Details Company ID: 038954 User ID: EBRIGHT02AL Password: Ebr5ghtAl *Note: -) Can copy paste the credentials. -) Logging into the website needs approval from the CIMBBizChannel app (can be accessed via Ms Alyaa's phone). STEP 2 Once logged in, click the Payments Management option. In the menu, for payments to CIMB accounts, click on In-House Transfers, and for payments to other bank accounts, click on Domestic Transfers. In-House Transfers For In-House Transfers, click New for the Method. Once clicked on New, this is what the form will look like. These are the details that you have to input into the form below: Source Account: 8606081651 (Can click on the Magnifying Glass icon on the right to auto-input the account number). Beneficiary Information: Click on Other CIMB Account No. for transfers to other CIMB account numbers, then put in the account you're trying to send to (i. e. 8010792154 -> I-CIMB). Amount: Amount stated in the Payment Request / Requested to transfer. Recipient Reference: Description stated in the Payment Request / whatever payment was requested. Other Payment Details: Input EBRIGHT SDN BHD. Domestic Transfers Click on New for Method aswell. Fill the form as seen below: Source Account: 8606081651 (Can click on the Magnifying Glass icon on the right to auto-input the account number). Beneficiary Information: Click on New Entry then put in the Bank, Account No. , and Name of the supplier based on the Payment Request / whatever payment was requested. Validate Beneficiary ID: Click on... --- - Published: 2026-03-24 - Modified: 2026-05-02 - URL: https://library.ebright.my/operations/sop-branch-maintenance/ Purpose To establish a uniform standard of cleanliness, safety, and functionality across all academy branches. This ensures a professional brand image and provides a healthy, safe, and pleasant learning environment for students and staff.   Scope This SOP applies to all branch managers and staff. It outlines the responsibilities for daily upkeep, bi-monthly professional cleaning, and the protocol for technical repairs.   List of Branch Maintenance   1. Daily Ambiance & Hygiene (In-House Staff) Air Quality: Staff must spray air freshener throughout the reception and classrooms every morning before students arrive to maintain a fresh environment. Waste Management: Empty all trash bins at the end of every operating day.   2. Professional Cleaning (Bi-Monthly) External Cleaners: Cleaners will visit each branch twice a month to perform deep cleaning tasks. Scope of Cleaning: This includes floor mopping, window cleaning, dusting high-reach areas, and thorough restroom sanitation. Payment: Payment must be initiated on the same day using petty cash. A valid payment voucher provided by the cleaner is required before processing the payment.     3. Sourcing External Cleaner Step 1: Check Existing Cleaner Records Verify if the branch has previously engaged any cleaner. If yes, obtain the cleaner’s contact from the previous Branch Manager or supervisor. Re-engage the same cleaner if service quality was satisfactory.   Step 2: Search for New Cleaner If no prior cleaner is available, search for nearby cleaning services via Google. Shortlist cleaners based on proximity, availability, and reviews (if any).   Step 3: Contact Recommended Cleaner... --- - Published: 2026-03-24 - Modified: 2026-04-25 - URL: https://library.ebright.my/optimisation/sop-confirmed-trial-ct/ Purpose: To ensure leads are correctly moved to the Confirmed Trial (CT) stage only after proper confirmation, with accurate details updated to support scheduling and communication. Start From: Dashboard ? Opportunities If you need to be reminded on how to Log in and go to the main dashboard you can "click here" Select the "Opportunities" tab as shown above Before continuing, If you are unsure about any short forms (e. g. , CT, RSD, CNS), please refer to "this link" If you are unsure about the pipeline flow, please refer to "this link" What is Confirmed Trial (CT)? Confirmed Trial (CT) is the stage where a lead has confirmed attendance for a trial class within the same week. This means the parent has agreed to a specific day and is expected to attend. When to Move a Lead to CT Move a lead to Confirmed Trial (CT) only when: The parent has clearly confirmed attendance A specific day has been agreed (Wed / Thu / Fri / Sat / Sun) The trial is scheduled within the same week Before Moving to CT Step 1: Find the opportunity card. Step 2: Open the opportunity details by clicking on the card (not directly on the name). Step 3: Locate “To Be Filled by Branch Manager” section. Step 4: Update the Preferred Day (Wednesday / Thursday / Friday / Saturday / Sunday). Click the Preferred Day dropdown and choose the day the parent agreed to.   Step 5: Update the Time Slot to... --- - Published: 2026-03-24 - Modified: 2026-03-28 - URL: https://library.ebright.my/optimisation/sop-confirm-no-show-cns/ Purpose: To accurately track leads who have confirmed a trial but did not attend, and ensure proper follow-up actions are taken to recover or re-engage the lead. Start From: Dashboard ? Opportunities If you need to be reminded on how to Log in and go to the main dashboard you can "click here" Select the "Opportunities" tab as shown above Before continuing, If you are unsure about any short forms (e. g. , CT, RSD, CNS), please refer to "this link" If you are unsure about the pipeline flow, please refer to "this link" What is Confirm No Show (CNS)? Confirm No Show (CNS) is the stage where a lead has: Confirmed attendance for a trial (CT) Failed to attend the scheduled session Did not inform in advance or reschedule When to Move a Lead to CNS Move a lead to CNS only when: The lead was previously in Confirmed Trial (CT) The trial session has already passed The student did not show up No prior notice or reschedule was given Before Moving to CNS Step 1:Confirm with the branch/team that the student did not attend Step 2:Check if the parent contacted to reschedule If YES ? move to Reschedule (RSD) instead If NO ? proceed to CNS How to Move to CNS Step 3:Locate the lead in Confirmed Trial (CT) Step 4:Click and hold the opportunity card Step 5:Drag the card to Confirm No Show (CNS) What Happens After Moving to CNS The system may trigger automated follow-up messages... --- - Published: 2026-03-24 - Modified: 2026-03-28 - URL: https://library.ebright.my/optimisation/sop-reschedule-rsd/ Purpose: To properly manage leads who are unable to attend their scheduled trial and require a new date, ensuring they remain engaged and are not lost in the pipeline. Start From: Dashboard ? Opportunities If you need to be reminded on how to Log in and go to the main dashboard you can "click here" Select the "Opportunities" tab as shown above Before continuing, If you are unsure about any short forms (e. g. , CT, RSD, CNS), please refer to "this link" If you are unsure about the pipeline flow, please refer to "this link" What is Reschedule (RSD)? Reschedule (RSD) is used when a lead: Cannot attend the originally scheduled trial Is still interested in attending Needs to be assigned a new trial date This stage ensures the lead is not forgotten and remains active for future follow-up. When to Move a Lead to RSD Move a lead to Reschedule (RSD) when: Parent requests to change the trial date Parent is unavailable for the scheduled session Lead cannot attend within the same week Lead asks to postpone to another time When NOT to Use RSD Do NOT use RSD if: Lead did not show up without informing ? use CNS Lead is not responding after follow-ups ? use UR-wk1 Lead is not interested ? use CLD Lead requests no further contact ? use DND How to Move to RSD Step 1:Confirm with the parent that they want to reschedule Step 2:Locate the lead in the current stage (FU... --- - Published: 2026-03-24 - Modified: 2026-03-27 - URL: https://library.ebright.my/optimisation/sop-show-up-no-enroll-sne/ Purpose: To track leads who attended the trial session but did not proceed with enrollment, allowing proper follow-up and future conversion opportunities. Start From: Dashboard ? Opportunities If you need to be reminded on how to Log in and go to the main dashboard you can "click here" Select the "Opportunities" tab as shown above Before continuing, If you are unsure about any short forms (e. g. , CT, RSD, CNS), please refer to "this link" If you are unsure about the pipeline flow, please refer to "this link" What is Show-Up No Enroll (SNE)? Show-Up No Enroll (SNE) is the stage where a lead has: Attended the trial session (Show-Up – SU) Not enrolled into the programme after the session This stage helps identify interested but undecided leads. When to Move a Lead to SNE Move a lead to SNE when: The student has attended the trial session The parent has not confirmed enrollment The decision is pending or declined (but still open) When NOT to Use SNE Do NOT use SNE if: The student did not attend ? use CNS The student has enrolled ? use ENR The parent is not interested at all ? consider CLD The lead is unresponsive ? use UR-wk1 How to Move to SNE Step 1:Confirm that the student attended the trial (SU) Step 2:Confirm that no enrollment has been made Step 3:Locate the lead in Show-Up (SU) Step 4:Click and hold the opportunity card Step 5:Drag the card to Show-Up No Enroll... --- - Published: 2026-03-24 - Modified: 2026-03-27 - URL: https://library.ebright.my/optimisation/sop-enrolled-enr/ Purpose: To accurately record and confirm leads who have successfully enrolled, ensuring proper tracking of conversions and completion of the sales process. Start From: Dashboard ? Opportunities If you need to be reminded on how to Log in and go to the main dashboard you can "click here" Select the "Opportunities" tab as shown above Before continuing, If you are unsure about any short forms (e. g. , CT, RSD, CNS), please refer to "this link" If you are unsure about the pipeline flow, please refer to "this link" What is Enrolled (ENR)? Enrolled (ENR) is the final stage where a lead has: Confirmed registration Completed payment Officially joined the programme This stage represents a successful conversion from lead to customer. When to Move a Lead to ENR Move a lead to ENR only when: The parent has confirmed enrollment Payment has been successfully completed All required details are finalized When NOT to Use ENR Do NOT move to ENR if: Payment has not been confirmed Parent is still deciding ? use SNE Student has only attended trial ? use SU / SNE Enrollment is pending or unclear Before Moving to ENR Step 1:Confirm payment has been received Step 2:Confirm registration details are complete Step 3:Ensure there are no pending issues (e. g. schedule, confirmation) How to Move to ENR Step 4:Locate the lead in the current stage (SU / SNE / CT) Step 5:Click and hold the opportunity card Step 6:Drag the card to Enrolled (ENR) What Happens After... --- - Published: 2026-03-24 - Modified: 2026-03-28 - URL: https://library.ebright.my/optimisation/sop-ghl-faq/ Purpose: To provide quick answers to common questions when managing leads in the pipeline, helping users make correct decisions and avoid mistakes. Overview This FAQ section covers common situations when handling leads, including when to move stages, how to handle responses, and what to do when unsure. Frequently Asked Questions Q1: When should I move a lead to Confirmed Trial (CT)? Move to CT only when the parent has clearly confirmed attendance and a trial day has been set within the same week. Q2: What is the difference between CNS and RSD? CNS (Confirm No Show) ? Lead confirmed but did not attend without informing RSD (Reschedule) ? Lead informed earlier and wants a new date Q3: When should I use Show-Up No Enroll (SNE)? Use SNE when the student attended the trial but has not enrolled yet. Q4: When can I move a lead to Enrolled (ENR)? Only move to ENR when payment is confirmed and the student is officially enrolled. Q5: What if the lead is not responding? After follow-ups (FU1, FU2, FU3), move the lead to Unresponsive (UR). Q6: What if the lead says “maybe later”? If less than 3 months ? move to Reschedule (RSD) If more than 3 months ? move to Cold Lead (CLD) Q7: What if the lead is not interested? Not interested (for now) ? move to Cold Lead (CLD) Not interested at all / does not want contact ? move to Do Not Disturb (DND) Q8: Can I drag leads freely... --- - Published: 2026-03-24 - Modified: 2026-04-16 - URL: https://library.ebright.my/optimisation/sop-how-to-open-cctv/ HOW TO OPEN CCTV 1st Step - Find CX File Explorer 2nd Step - Open the CX File Explorer - Click on the Apps icon - Search for the "SuperLive Plus" application and click on it. -Once clicked, the interface will appear as shown below. 3rd Step - Once opened, the interface will appear as shown below. FOR EASIER REFERENCE, PLEASE WATCH THE VIDEO ON THE OD ACC YOUTUBE CHANNEL BELOW: https://youtu. be/ZZWlrKycWCY? si=IYQVZWWFiWuGAJ2U HOW TO CHECK IF AUTOSTART IS RUNNING OR NOT 1st Step - Search AutoStart Manager Open it - Click on the View AutoStart Manager - After clicking on it, the interface will be displayed as shown below FOR EASIER REFERENCE, YOU MAY WATCH THE VIDEO ON THE OD ACCOUNT YOUTUBE CHANNEL https://youtu. be/qfrhebnl_Qo? si=AsClcCS4HXcSxKO5 RESULT TO SEE IF ALL STEPS ARE CORRECT https://youtu. be/UW8DIYb42xY DISCLAIMER One Skyworth TV remote is used to operate all TVs. Position to switch on all TVs for CCTV - 43cm from right door (Located near the tv). - 1. 41 feet from right door (Located near the tv). To turn off the TV, press the power button (off) located at the bottom side of the TV. After clicking on it, the interface will be displayed as shown below - Press and hold the power button for 5 seconds, and the TV will turn off automatically. --- - Published: 2026-03-22 - Modified: 2026-03-22 - URL: https://library.ebright.my/md-office/sop-project-tracking-mechanism-for-od-team/ This is use to help to keep track of OD team project management mechanism. Base on feedback by dr faiz and dr badrul identfy no of modules create more sub module identify the estimated total working hour for this sub-module If you are smart, then u can finish it faster, if it's not, u have to work beyond the stated working hour --- - Published: 2026-03-22 - Modified: 2026-03-22 - URL: https://library.ebright.my/md-office/sop-new-branch-opening-securing-the-first-rm100k-in-30-days/ Login Page – Ebright Library Ebright Library Username or Email Password Remember Me Forgot Password? Having trouble? Contact Support via WhatsApp Ebright Sdn. Bhd. No: 202101030304 (1430604-A) All Rights Reserved. Facebook TikTok Instagram Dribbble LinkedIn error: Content is protected --- - Published: 2026-03-19 - Modified: 2026-03-28 - URL: https://library.ebright.my/hr-and-legal/sop-employee-referral-program-policy/ 1. Purpose The purpose of this Employee Referral Program is to encourage employees to recommend qualified candidates from their professional or personal networks for available job opportunities within the company. This initiative aims to support efficient recruitment, improve employee engagement, and foster a positive and productive work environment. 2. Definitions Referrer (Referring Employee): The employee who submits a candidate referral. Referred Candidate: The individual being recommended for a job opportunity within the company. 3. Scope The policy applies to all employees (Full-Time/Part-Time/Intern) of the company. Employees may refer suitable Referred Candidates (Full-Time/Part-Time) for any open position announced by the Human Resources Department. 4. Referral Process Step 1: Referral Submission The Referrer submits the Referred Candidate's resume and contact details to the HR Department prior to any direct application. Step 2: HR Outreach HR contacts the Referred Candidate using the provided details to formally invite them to the process and request their latest resume and a 2-minute self-introduction video. Step 3: Candidate Submission The Referred Candidate submits the requested documents and video via the designated WhatsApp channel. Step 4: HR Review HR reviews the submission and initiates the standard recruitment process in accordance with company hiring procedures. Step 5: Standardized Evaluation The Referred Candidate is evaluated based on the same qualifications, experience, and selection criteria as all other applicants to ensure a fair hiring process. 5. Referral Bonus Employees whose Referred Candidate are successfully hired and complete the probation period will be eligible to receive a referral bonus. Example structure: The... --- - Published: 2026-03-19 - Modified: 2026-04-04 - URL: https://library.ebright.my/finance/mbb-payment-execution-guide/ STEP 1 EXAMPLE: Interbank Transfer If the bank name mentions a bank different from Maybank. 3rd Account Transfer If the bank name mentions Maybank. STEP 2 Login Details User ID: ebright_alyaa Password: Ebr2ghtAl! *Note: -) Can't copy paste the credentials, so you'll have to input the details manually. -) Logging into the website needs approval from the M2U Biz my app (can be accessed via Ms Alyaa's phone). STEP 3 Once logged in, click the Accounts & Banking option. In the menu, for Interbank and 3rd Party Account Transfers, click on Transfers. For JomPAY Transfers, click on Bill Payment. Transfers For Interbank Transfers, click on New interbank fund transfer. For 3rd Party Account Transfers , click on New 3rd party account transfer. Interbank Transfers First choose a bank according to the form submission. Line 2240 has RHB BANK as it's Bank Name, (Bank Name can be found between Vendor / Payee Name and Account Name) so we select RHB. This is the form that comes after selecting the bank. Fill it up as follows (form below is filled based on line 2240): Fill based on the Amount from the form. Always choose Duitnow Transfer. Fill based on the Vendor / Payee Name from the form. Fill based on the Account Number from the form. For payments/interbank transfers choose Funds Transfer. Choose No. Fill based on the Description of Payment from the form (doesn't have to be the exact same, like for this example, since the description says another 50% payment... --- - Published: 2026-03-19 - Modified: 2026-04-16 - URL: https://library.ebright.my/sop-how-to-train-new-bms/ WEEK 1 AGENDA DAYS TASKS CHECKLIST D1 - WEDNESDAY 1. The manager should ensure the trainee obtain access for the mentioned systems or apps - Ebright Library - AC Payroll - AOne - Clickup - GHL - Personal & Branch Process - Street - Branch Google Account - WhatsApp & Branch Phone Autocount - Branch CCTV for(Existing Branch) - Learnworlds 2. They should have the AC Payroll & Learnworlds access upon signing the contract. HR should collect the necessary details and pass it to the relevant departments. 3. Introduce the basics and usage of Clickup. 4. The trainee will attend their general training during the Branch Managers’ weekly training sessions at the OLD HQ. 5. Explain what BPR is and what we do. 6. Introduce the trainee for GHL and WhatsApp replies manners after the BPR. 7. Meanwhile, teach the trainee on how to slot the trials. 8. For the items collection, explain the logistics of it, where to collect which items and how to know what we need to collect for our branch. 9. The trainee should mostly observe what the BM does and try to have some basic understanding, the practical part is not required yet. 1. Have access for the systems 2. Basic understanding of Clickup, GHL, trial allocation, BPR D2 - THURSDAY 1. AONE introduction, teach the trainee on the basics of AOne such as the replacement request approval & rejection, online registration. What are the details that need to be considered to approve or reject... --- - Published: 2026-03-19 - Modified: 2026-03-19 - URL: https://library.ebright.my/industrial-organizational-psychologist-iop/sop-2-2-2-agenda-completion-branch-manager/ What is 2-2-2 Session A 2-2-2 Session is a structured check-in between the Branch Manager (BM) and IOP Executive to review: BM well-being and workload Branch manpower and operations Trial-to-enrolment performance Team culture and internal dynamics The 2-2-2 Session serves as a regular organisational checkpoint to ensure: Early identification of operational or manpower issues Consistent monitoring of BM well-being Alignment between branch and HQ support Timely intervention before issues escalate Why We Conduct 2-2-2 2-2-2 Sessions are conducted to: Provide BMs with a safe and structured space to share challenges Identify risks related to burnout, staffing, or performance gaps Monitor branch health across all locations consistently Improve decision-making through accurate and standardised reporting Ensure BMs receive the right support at the right time Completion Responsibility 1. Branch Manager (BM) Responsibilities: Complete the 2-2-2 form before the session Provide honest and accurate inputs Keep responses concise and relevant Highlight key issues requiring support 2. IOP Executive Responsibilities: Facilitate discussion during session Probe deeper where needed Record internal observations separately Completion Guidelines General Rules The form must be completed before the scheduled 2-2-2 session Estimated completion time: 15-20 minutes only Responses must be: Clear Honest Concise (avoid long paragraphs) Do not leave mandatory sections blank The form is not an evaluation, but a support tool Section-by-Section Guidelines Section 1: My Current State Objective: To understand BM’s current energy level and main stressors Guidelines: Select one (1) energy level that best reflects your current state Choose maximum two (2) main stressors only For... --- - Published: 2026-03-18 - Modified: 2026-03-19 - URL: https://library.ebright.my/optimisation/sop-aone-student-lesson-freezing-branch-use/ What is Freeze? Provides a temporary pause on a student’s enrollment, allowing parents to preserve their remaining credit balance for a set duration. Steps to Freeze Lesson Step 1 : Verify Eligibility Before proceeding, confirm the student's status based on their current term progress. To qualify, they must meet one of the following two criteria sets: New Term Students: Students who are newly enrolled may update their enrollment date to a new date instead of applying for a freeze period. Mid-Term Students: The student must have a minimum of 4 credits remaining. The student is required to resume classes within 3 months The "Low Credit" Rule: If a student has only 1–3 credits remaining, the freeze is automatically denied. Staff must encourage the parent to complete the remaining sessions to maintain learning momentum before taking a break. Step 2 : Authorized Reasons for Approval A freeze is granted by exception only. To proceed, the request must fall under one of the following three categories: Medical Grounds: Valid for health-related concerns. While not always mandatory, requesting a medical certificate is the preferred practice for documentation. Academic Commitments: Applicable during school examination periods or phases of intensive academic study. Logistical Necessities: Reserved for extended travel or seasonal holidays. To qualify under this category, the absence must last for a minimum of 2 weeks. Step 3 : Internal Staff Rules These rules are for staff only. Do not tell parents about them: Don't Suggest It: Never be the first person to offer a... --- - Published: 2026-03-18 - Modified: 2026-03-18 - URL: https://library.ebright.my/operations/sop-student-enrolment-procedures/ 1. Upon receiving payment from parent, If paid using Terminal: Write student’s name & enrolment package on the hard copy receipt If paid using Online Transfer: Use "bank account number" template to request parent to include child’s name in Payment Description 2. Proof of Payment Take a photo of receipt (for terminal), OR Forward receipt from parent (for online transfer) Send to branch group 3. Enrolment posting template in branch group Student’s Full Name – Enrolment RMXXXX • Payment Method: Cash / Transfer / Card / Instalment etc • Trial: Date • Coach: Name, Sales: Name • Start: Date, Day, Time or TBC • Remarks: Special offer / arrangement / discount etc or None 4. Forms Submission Send Consent Form to parent Send AOne Enrolment Form link to parent 5. Follow-Up on Forms (Within 2 Working Hours) If forms are not completed within 2 hours (Branch operating hours: 8:45am – 7:15pm), call parent to obtain details and fill in on their behalf Examples: Form sent at 6:00pm ? Not completed by 7:00pm ? Call next day before 10:00am Form sent at 10:00am ? Not completed by 12:00pm ? Call by 12:00pm Applies to both Consent Form & AOne Form 6. Update status in GHL Move opportunity to ENR Stage 7. Upload Consent Form to Drive SOP reference 8. Approve AOne form ? Enrol student into Lesson ? Generate invoice in AOne SOP reference: invoice 9. Workbook Distribution Every Wednesday, Academy distributes workbooks based on AutoCount transactions (enrolments from previous Wed... --- - Published: 2026-03-18 - Modified: 2026-03-25 - URL: https://library.ebright.my/optimisation/sop-understanding-the-lead-flow-pipeline-flowchart/ Purpose: To provide a clear overview of how leads move through the pipeline, so users can understand the correct flow and make accurate decisions when updating lead stages. Start From: Dashboard ? Opportunities if you need to be reminded on how to Log in and go to the dash board you can click here Overview The flowchart shows the complete journey of a lead, from the moment it enters the system until the final outcome. Leads move through different stages based on parent response, attendance, and follow-up results. Flow Explanation 1. New Lead (NL) All new leads will first appear in New Lead (NL). 2. Follow-Up Stages (FU1 ? FU2 ? FU3) Leads are contacted through follow-ups: FU1 – First contact attempt FU2 – Second attempt if no response FU3 – Final attempt If no response ? Lead moves to Unresponsive (UR)If parent rejects ? Lead may move to DND / CLD 3. Reschedule (RSD) If the parent cannot attend, move the lead to Reschedule (RSD). From RSD, the lead can be moved to: Confirm Trial (CT) ? if new date is confirmed Unresponsive (UR) ? if no response Cold Lead (CLD) ? if not interested Do Not Disturb (DND) ? if requested 4. Confirmed Trial (CT) If the parent confirms attendance, move to Confirmed Trial (CT). From CT: Attends ? move to Show-Up (SU) Does not attend ? move to Confirm No Show (CNS) 5. Show-Up (SU) If the student attends the trial: Enrolls ? move to Enrolled (ENR)... --- - Published: 2026-03-18 - Modified: 2026-04-15 - URL: https://library.ebright.my/operations/sop-branch-clickup/ ClickUp Access Click here for the login details. Status Definitions RED = Pending Task was supposed to be completed but is not done. Indicates non-compliance or delay. ? YELLOW = N/A (Not Applicable) Task cannot be completed due to valid reasons. Examples: No class scheduled at that time (e. g. No students in the 9. 15am class ? take a picture of the classroom with date and timestamp) No relevant students (e. g. No Chapter 10 students for the day ? screenshot the YouTube page) No starter kit to be given (e. g. 2. 45pm class there is no students receiving starter kit. Unless, there is but you didn't give it, then it MUST be red) Trial class (e. g. In 4pm class, the existing students did not attend but there are trial students. Hence, certain task under Coach/Executive will be yellow such as: 1. Make sure all students' files/workbooks are returned (not to be brought back home) 2. Distribute starter kit 3. Assist students who are moving their name to a new grade on the Progress Whiteboard, if any. Send picture to parent. 4. Give 1 magnetic name tag to each new student to write their name and add in Grade 1 on the Progress Whiteboard. Send picture to parent. ? GREEN = Completed (Proof Required) Task is fully completed with proof submitted. Proof must be visible and traceable with date & timestamp. Examples of proof: Clock-in update shared in branch group Updates in GHL Pipeline & Dashboard in... --- - Published: 2026-03-18 - Modified: 2026-03-25 - URL: https://library.ebright.my/optimisation/sop-updating-lead-stages-dragging-opportunities/ Purpose: To ensure opportunities are moved correctly within the pipeline so that workflows run accurately and no data or leads are lost. Start From: Dashboard ? Opportunities if you need to be reminded on how to Log in and go to the main dashboard you can "click here" Overview Leads in the pipeline are updated by dragging the opportunity card from one stage to another. Each movement will trigger automated workflows and messages, so it must be done carefully. How to Drag Opportunities Step 1:Locate the lead (opportunity card) in the pipeline. Step 2:Click and hold the opportunity card. Step 3:Drag the card to the correct stage based on the lead’s current status. Important Rules Drag Carefully Once an opportunity is moved to a stage, the system will automatically trigger workflows and messages without interruption. Do Not Drag Backwards Do not drag opportunities to a previous stage, as this may trigger incorrect or duplicate automated messages. Exception:You may only move backwards when using the Reschedule (RSD) stage. Avoid Restricted Areas Do not drag opportunities into restricted or highlighted areas, as this may cause the opportunity to disappear from the pipeline. Video Tutorial https://www. youtube. com/watch? v=qu8Wu4B6d_0&list=PLWNqKLyy6c8SxftTPNlLcQG4qbCS6Ayos Best Practice Always confirm the lead’s status before dragging to ensure it is moved to the correct stage. Important Reminder Incorrect movement of opportunities may result in: Wrong messages being sent to parents Loss of lead tracking accuracy Confusion in pipeline reporting --- - Published: 2026-03-18 - Modified: 2026-05-02 - URL: https://library.ebright.my/md-office/sop-strategic-delegation-flow-what-you-should-run/ Task VS Initiative Please identify if this is a Task or an Initiative before delegating. For Tasks, continue with this SOP. For Initiatives, stop here and refer to SOP : W. I. N. S Framework - Integrate And Sustaining New Initiatives 1. The Core Difference: Change vs. Maintenance The easiest way to explain it is through the Outcome. Feature Task (The "Do") Initiative (The "Build") Objective To complete a specific action. To improve or change a system. Duration Can be short or long, but it ends. Usually long-term with lasting impact. Integration Standalone; doesn't change how we work. Must be integrated into our permanent SOPs. Example Opening a bank account. Setting up a New Branch Operations System. 2. Why "Long Lead" Tasks aren't Initiatives Your team might get confused because opening a bank account (a Task) can take weeks of follow-up. They might think, "It's taking a long time, so it must be an Initiative! " Correct them here: * A Task can be slow (waiting for the bank), but once it’s done, the work is over. You don't need to "run" the task every day. An Initiative creates a "new normal. " If you are building a system to automate bank reconciliations, that is an initiative because it changes the workflow forever. Upon identifying whether it's a Task or Initiative, you may move on the the following 4 stages. 3. Comparison for your Training Manual Framework Meaning Best For... W. I. N. S. Why, Initiation, Integration, Sustaining Initiatives: Building... --- - Published: 2026-03-18 - Modified: 2026-04-28 - URL: https://library.ebright.my/finance/third-party-payment/ 1. Purpose To establish a standardized and controlled process for reviewing and submitting third party payment requests, ensuring all payments are valid, properly documented, and aligned with company financial and operational controls. 2. Scope This SOP applies to the Finance team responsible for reviewing, verifying, and processing third party payment requests submitted by Branch Managers, PICs, and other non-finance requestors. It covers the validation of payment requests made to external vendors, suppliers, and service providers, including document verification, compliance checks, and approval readiness prior to payment initiation. 3. Definition Third Party Payment refers to any payment made to an external vendor, supplier, or service provider for goods or services rendered to the company. 4. System Reference All payment requests must be submitted and reviewed via: Payment Request Master Sheet https://docs. google. com/spreadsheets/d/1ASdqNaRX2OfFGay_xgJD4T4BOSgVc7jB-2G7Tj05vnY/edit? gid=651631089#gid=651631089 5. Status Identification Status Meaning Action Required WhatsApp Template ? Green Approved by Authoriser Payment has been completed. Finance must ensure payment proof is sent to the respective PIC / requestor. Hi , Just to inform you that the payment for has been successfully processed. Everything is in order Kindly send the receipt to the seller for record purposes. Thank you. ? Orange Initiated by Finance (Maker) Pending final approval by Authoriser (CEO). Finance must actively follow up to ensure timely approval. Hi , The payment for has been initiated and is currently pending approval. We will send the receipt once approval has been obtained. Thank you. Red New request Finance must review, verify, and approve or... --- - Published: 2026-03-17 - Modified: 2026-03-17 - URL: https://library.ebright.my/md-office/sop-franchising-package/ Franchising must ensure -Whatsapp web access to HQ -Allow monitoring by HQ -CCTV Superlive access to HQ -Take aone from HQ Ebright Advantage -We gave an immersion feeling Link Franchising Agreement Link Franchising Pitching Deck --- - Published: 2026-03-17 - Modified: 2026-03-25 - URL: https://library.ebright.my/marketing/how-to-reply-social-media-enquiries/ 1. 0Purpose This SOP make sures that all social media enquiries are handled or replied in a quick, professional, and consistent way. It also guides potential parents to enrol our trial class registration. 2. 0Platforms Covered Social Media comments & DMs ( META ) Includes: Instagram, Facebook, Threads, TikTok 3. 0 Response Standards 3. 1 Time Any messages we received before 6pm, we must reply. It doesnt matter if we reply them after 6pm but we must reply messages we received before 6pm. 3. 2 Text At the end of the text, we must use this emoji Use the same languages as they use (English=English) ; (BM=BM); (Mix language=Mix Language) Our message should be the last in the context 4. 0How to reply Social Media? 1st Step: Enter to Sarayahya email account Email: sarayahya0403@gmail. com Password: sarayahya2019? @ 2nd Step: Click the top left corner tab "Ads Manager 3rd Step: One you see this page, click "All tools" from the side bar 4th Steps: Click "Inbox" 5th Steps: There you go! ! ! You are now an Ebright Customer Service 4. 1 Social Media Enquiries ( Form Submission ONLY ) We do not need to reply any messages like this, because the audience filled up the form and respective branch / HR will contact them and the most importantly is we do have automated responses. 4. 2 Social Media Comments If the comments only tag other person account or mention name, we should reply: Hi Ms/ Sir, don't feel shy... --- - Published: 2026-03-17 - Modified: 2026-04-24 - URL: https://library.ebright.my/operations/sop-whatsapp-quick-reply/ Purpose The purpose of the WhatsApp Quick Reply system is to assist Branch Managers in responding to parents in a consistent, professional, and timely manner. It ensures that all parent communications reflect a clear, accurate, and standardized brand voice while improving response efficiency.   Scope This guideline applies to all Branch Managers handling parent inquiries via WhatsApp. It covers the use of pre-approved quick reply templates for common situations such as class inquiries, trial class enrolments, scheduling, payments, and general follow-ups. The goal is to ensure all responses to parents are clear, accurate, and aligned with company communication standards.   Guidelines 1. Check your grammar and make sure it is correct to avoid miscommunication with parents about Ebright or the programs offered.     2. Check your tone and make sure it does not sound cold or passive aggressive. Ensure that you are still professional with your answers but not cold. Below are the ways you can use to change your tone to sound more friendly: i) Address the person (e. g. Ms / Sir) ii) Using an appropriate emoji in messages always helps to soften your tone. iii) You can add "ya" at the end of your messages to sound more approachable iv) Always say "Thank you" at the end of the conversation.   3. If you are not sure about the question or will take a longer time to reply, note the client with “Let me check with management and get back to you shortly”. Label the message... --- - Published: 2026-03-17 - Modified: 2026-04-15 - URL: https://library.ebright.my/finance/sop-how-to-initiate-payment-internal/ 1. Purpose To provide a clear and controlled process for initiating company payments, ensuring all payments are properly requested, checked, approved, and executed accurately while maintaining sufficient bank balance and complying with daily bank transfer limits. 2. Scope This SOP applies to all payment requests submitted by branch managers, PICs, and Finance team members for company-related payments. 3. Objective To standardize the payment initiation process. To reduce payment errors, missed approvals, and duplicate payments. To ensure sufficient bank balance is checked before payment. To ensure daily bank transfer limits are not exceeded. To maintain proper documentation and accountability for all initiated payments. 4. Payment Categories 4. 1 Payments submitted by Branch Managers / PICs / Non-Finance requestors These payments must be filled in by the requestor before Finance proceeds: Third Party Payment Referral Payment Refund Payment Petty Cash Payment 4. 2 Payments requiring Finance checking and amount verification These payments must be checked by Finance, especially on amount accuracy and bank arrangement: Investor Payment Interbank Transfer Credit Card Payment 5. Roles and Responsibilities 5. 1 Requestor (Branch Manager / PIC / Non-Finance Staff) Responsible for: Filling in the payment request form completely and accurately. Attaching all required supporting documents. Ensuring the payment purpose is valid and clear. Submitting the request within the required timeline. 5. 2 Finance Team Responsible for: Recording and filing payment proof. Verifying completeness of the request. Checking supporting documents. Confirming amount to be paid. Checking bank balance before initiating payment. Checking daily transfer usage before initiating... --- --- ## Posts - Published: 2026-01-17 - Modified: 2026-01-17 - URL: https://library.ebright.my/2026/01/17/sop-content-creation/ - Categories: Uncategorized STANDARD AD TYPE 1: Problem ? Transformation Ad (MAIN LEAD DRIVER) Purpose: Get trial class leads Traffic: Cold parents Platform: Meta + TikTok Hook (first 2 seconds) “My child used to be too shy to speak... ” Visual Child speaking OR before–after confidence moment Real class, real mic, no stage graphics On-screen text (max 6–8 words) “From shy to confident” Caption structure Pain: Is your child quiet in class or afraid to speak up? Transformation: In 12 weeks, children learn to speak with confidence. CTA: Book a trial class today. This replaces your “Watch your child’s confidence grow” poster No awards, no branch list, no syllabus STANDARD AD TYPE 2: Social Proof / Credibility Ad (RETARGETING) Purpose: Convince parents who already clicked Traffic: Retargeting only Platform: Meta Hook “Why parents choose Ebright... ” Visual Award badge Parent testimonial clip OR smiling kids after class On-screen text “Trusted by parents across Malaysia” Caption Credibility: Parents trust us to build confidence, not memorisation. Proof: Award-winning kids public speaking academy. CTA: Join our trial class. This is where your awards belong Never use this as cold traffic STANDARD AD TYPE 3: Location / Branch Confidence Ad (SUPPORTING) Purpose: Reduce fear (“Is there one near me? ”) Traffic: Warm & retargeting Platform: Meta Hook “There’s an Ebright near you” Visual Simple animated map OR branch exterior 1–2 kids speaking (not crowded) On-screen text “20 branches nationwide” Caption Assurance: From online to physical classes, parents choose what works best. CTA: Find your nearest branch. Your... --- - Published: 2025-11-05 - Modified: 2026-01-17 - URL: https://library.ebright.my/2025/11/05/hello-world/ - Categories: Uncategorized Welcome to WordPress! This is your first post. Edit or delete it to take the first step in your blogging journey. --- ---